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Executive Operations Manager

2 months ago


Sugar Land, Texas, United States Drury Hotels Company, LLC Full time

About Drury Hotels Company, LLC

Drury Hotels is a family-owned and operated business that values its team members and guests. With over 5,800 members and 150 hotels in 26 states, we offer a unique work environment that prioritizes career growth, health and well-being, and work-life balance.

Job Summary

We are seeking an Executive Operations Manager to join our Operations Leadership team. As a key member of our team, you will provide expert leadership across all departments of the hotel, focusing on delivering exceptional guest service and driving business results.

Key Responsibilities

  • Lead by example, providing exceptional guest service and ensuring that all team members meet or exceed quality and service standards.
  • Train, develop, and coach team members to achieve success in their roles and advance in their careers.
  • Deliver on key business metrics, including quality, service, profitability, and team performance.
  • Role model quality assurance best practices and consistently meet or exceed all measures.

Requirements

  • Possess a passion for serving others and exceeding guest expectations.
  • Hold a Bachelor's degree in hospitality, business, or a related field (preferred).
  • Have a minimum of one year of supervisory experience with demonstrated leadership success, preferably in the hotel industry.

What We Offer

  • Incentives: Eligible for semi-annual and quarterly bonuses based on hotel and company performance.
  • Career growth: Mentorship, cross-training, development plans, management training, and over 200 internal promotions this year.
  • Health and well-being: Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program.
  • Retirement: Company-matched 401(k).
  • Work-life balance: Flexible scheduling, paid time off, hotel discounts, and free room nights.