Customer Experience Specialist

4 weeks ago


Eagle, Wisconsin, United States IncredibleBank Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. This role will be responsible for providing exceptional customer service, building strong relationships with customers, and promoting our bank's products and services.

Key Responsibilities
  • Proactively greet customers at the door and establish a positive interaction.
  • Gain a basic understanding of bank products and services to identify opportunities to connect customers with banking partners.
  • Utilize banking software and systems to assist customers with their banking needs.
  • Verify check and deposit amounts, follow endorsement procedures, and collect necessary information.
  • Maintain cash levels within the drawer with minimal errors or variances.
  • Complete debit card maintenance and reorders as needed.
  • Understand and demonstrate the use of mobile app technology to assist customers with digital banking needs.
About You

We are looking for a team player who is driven to learn and grow, recognizes their impact on the customer experience, and is committed to delivering exceptional results. If you are a customer-focused individual who is passionate about providing outstanding service, we encourage you to apply.

About Our Benefits and Compensation

We offer a competitive compensation package, including a comprehensive benefits program, to our employees. Our benefits include over 30 days off per calendar year, including 18 days of PTO, an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

About IncredibleBank

IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. We are proud to have been certified as a Great Place to Work and are committed to creating a positive and inclusive work environment.



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