Service Processor Specialist
6 days ago
Pgt Innovations is seeking a skilled Service Processor to join our team. As a Service Processor, you will be responsible for researching and resolving customer reported issues, correcting problems, and eliminating future problems by performing various duties.
The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work independently with minimal oversight. You will be required to possess conflict management skills, strong writing and reading comprehension skills, and proficiency in MS Office.
The estimated salary for this position is $60,000 - $80,000 per year, depending on experience and qualifications. PGT Innovations offers a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
This role will report directly to the Service Team Lead and will be based in [Location].
Key Responsibilities:
* Resolve customer inquiries with a focus on customer satisfaction
* Identify and assess customers' needs to achieve satisfaction
* Provide accurate, valid, and complete information using the right methods/tools
* Investigate sales orders to determine warranty status of products
* Process case requests using CRM system, complete replacement orders through ERP System
* Update customers on the status of service cases and assist with coordinating service calls with the service field reps
Requirements:
* Bachelor's degree in a related field or equivalent experience
* Excellent communication and interpersonal skills
* Ability to work independently with minimal oversight
* Conflict management skills
* Strong writing and reading comprehension skills
* Proficiency in MS Office
About Us:
Pgt Innovations is a leading manufacturer of windows and doors. We are committed to building the most valued window and door brand in America. Our team strives to inspire deeper engagements and new possibilities for all. We believe that business is always personal and make investments for the long-haul to ensure the success of all.
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