Customer Service Representative
4 weeks ago
We are a sales and client management firm dedicated to delivering exceptional solutions to our clients. Our team is seeking a motivated and customer-focused individual to join our sales team as an Entry Level Customer Support Associate.
Key Responsibilities:
- Interact with current and prospective customers in a professional and friendly manner, addressing inquiries, providing information about our client's products, and offering assistance to ensure their needs are met
- Generate leads for the sales team to execute sales presentations to customers with the goal of enrolling them in our client's available services
- Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary
- Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients, aiding in upselling and cross-selling opportunities
- Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system
- Collaborate with the sales team to identify opportunities for upselling and cross-selling based on client interactions and needs
Requirements:
- Previous experience in customer support, client management, or a related field is preferred
- Exceptional interpersonal and communication skills, both written and verbal
- Strong problem-solving abilities with a customer-centric approach
- Proficiency in using CRM software and other relevant tools
- Detail-oriented with excellent organizational skills
- Ability to work collaboratively in a fast-paced, team-oriented environment
- Empathetic and patient demeanor when dealing with client inquiries and concerns
Education:
- High school diploma or equivalent; Bachelor's degree preferred
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