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Retail Operations Supervisor

2 months ago

Royal Oak, Michigan, United States Belle Tire Full time
Position Overview:

The Retail Operations Supervisor is a dynamic, customer-oriented role designed for individuals who thrive in a fast-paced environment. This position offers a unique opportunity for personal and professional growth within the tire and automotive sector.


Key Responsibilities:
  • Foster strong customer relationships
  • Evaluate customer requirements and deliver tailored solutions
  • Adhere to the established Sales Process
  • Manage cash transactions and ensure daily cash reconciliation
  • Oversee the workflow within the service department
  • Achieve and surpass set performance targets
  • Handle daily administrative tasks related to retail operations
  • Perform opening and closing duties as a key holder
  • Support the store manager in coaching and developing team members
  • Assist in creating employee schedules
  • Participate in recruitment and address employee relations matters
  • Manage inventory effectively
  • Ensure facility maintenance and cleanliness
  • Maintain a clean and organized shop, showroom, and restroom
  • Collaborate effectively within a team, promoting a positive atmosphere
  • Uphold integrity in all interactions with customers, staff, and vendors
  • Engage in continuous improvement initiatives for the company
  • Perform additional duties as assigned by management

Qualifications:
  • Minimum age of 18 years
  • Valid driver's license required
  • High School Diploma or GED
  • Strong communication skills with co-workers, management, and customers
  • Capability to lift items weighing up to 75 pounds
  • Flexible work hours, including Monday to Saturday, with potential overtime
  • Ability to work in a workshop environment with significant physical demands and extended periods of standing

Benefits:
  • Company contributions to retirement plans
  • Discounts on products and services
  • Flexible paid time off policies
  • Competitive health insurance options for eligible employees
  • Opportunities for career advancement within a reputable family-owned business

About Belle Tire:

Founded over a century ago, Belle Tire operates under the principle that customer satisfaction is paramount. As a family-owned enterprise with over 175 retail locations and a workforce exceeding 3000 across multiple states, we are dedicated to providing our community with reliable and affordable automotive services.

Our offerings include tire and automotive services such as shocks and struts, oil changes, brakes, batteries, and auto glass, all delivered with an exceptional in-store experience that goes beyond traditional automotive service.

Belle Tire is proud to be an equal opportunity employer, committed to fair treatment for all applicants and employees based on their abilities and experiences, without discrimination.