Maintenance Supervisor

4 days ago


Royal Oak, Michigan, United States DTN Management Full time
Job Overview

DTN Management is seeking a highly skilled and experienced Service Manager to join our team. As a key member of our operations team, you will be responsible for leading a service team to deliver exceptional customer service and ensure the physical condition of our communities is maintained to the highest standards.

Key Responsibilities
  • Plan and direct the activities of the service team to ensure timely and efficient completion of tasks
  • Hire, train, and evaluate direct reports to ensure they have the necessary skills and knowledge to perform their duties
  • Provide regular recommendations for property needs, including capital replacements, deferred maintenance, and system upgrades
  • Schedule all repairs, move-in turnovers, and capital projects to be completed within the annual operating budget and/or as needed
  • Develop and implement daily, weekly, and monthly strategies to maintain customer service, work order completion, capital replacements, preventative maintenance, and site inspections
  • Perform resident work orders daily to ensure the highest standards are maintained for residents' homes and communities
  • Maintain property grounds through daily inspections, cleaning, maintenance, and preventative care
  • Perform daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa areas, and to identify needed repairs or improvements
  • Maintain an organized, clean, and safe work area
  • Schedule and complete new move-in turnovers, including painting, cleaning, and general maintenance
  • Comply with all established site safety and hazardous communication standards
  • Service and maintain independently all building systems and building components, including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems, and appliances
  • Perform regular site inspections to ensure quality of service, asset upkeep, and DTN standards for property maintenance are being adhered to
  • Maintain accurate records for all work orders, preventative maintenance, and site inspections
  • Demonstrate leadership in all interactions and in the performance of essential job duties
  • Abide by all local, state, and federal Fair Housing guidelines
  • Maintain confidentiality of coworkers, management, owners, past and current residents, vendors, and all outside contacts
  • Perform on-call duties as part of the on-call rotation
Requirements
  • High school diploma and/or equivalent work experience
  • 4+ years' experience as a maintenance repair technician, building contractor, and/or trade school certificate of completion
  • Expertise in repairing apartment building systems and maintenance to all components, including plumbing, electrical, carpentry, HVAC, and appliances, demonstrated through passing maintenance application testing
  • HVAC knowledge and Universal EPA certification required
  • Previous supervisory experience preferred
  • Positive attitude and good verbal and written communication skills
  • The ability to communicate effectively and efficiently with residents, coworkers, supervisors, and vendors
  • Reliable transportation to get to work and respond to on-call emergencies
  • The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently
  • Availability to respond to after-hours emergencies and on-call work orders
  • Basic tools required for maintenance
  • Language skills: Ability to read and interpret directions, manuals, instructions, and company documents
  • Ability to write for routine reporting and correspondence
  • Ability to work a flexible work schedule any day of the week
  • Proficient with the use of electronic devices, including tablets and computers, including Microsoft Windows and Office products
Benefits
  • Health, Vision, and Dental Coverage
  • Competitive 401K package
  • Paid Time Off
  • Paid Holidays
  • 8 Hours Paid Annual Volunteer Time
  • Education Reimbursement
  • Mileage Reimbursement
  • Rental Discount at Select DTN Properties
  • Ongoing Training, Mentorship, and Job Shadowing
  • Growth Opportunity


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