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Customer Service Representative

2 months ago

Doylestown, Pennsylvania, United States The King Agency Inc Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at The King Agency Inc. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and in-person
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Stay up-to-date on product knowledge and industry developments to provide informed solutions
  • Meet or exceed customer satisfaction targets and key performance indicators

Requirements:

  • High school diploma or equivalent required; degree in business, communications, or related field preferred
  • 1-2 years of customer service experience in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment and adapt to changing priorities
  • Property & casualty insurance license required within 30 days of hire

What We Offer:

  • Competitive hourly base salary based on experience
  • Comprehensive benefits package, including health, dental, and vision insurance
  • Retirement plan and career growth opportunities
  • Hands-on training and ongoing support