Customer Service Ambassador

2 weeks ago


Fairview Heights, Illinois, United States Drury Hotels Company, LLC Full time

At Drury Hotels Company, LLC, we are committed to providing exceptional service to our guests. As a Customer Service Ambassador, you will be the face of our hotel, ensuring that every guest has a positive experience from arrival to departure.

Compensation

The estimated salary for this role is between $15.62 and $23.44 per hour, depending on relevant experience and qualifications.

About the Role

This position involves performing front desk functions, including checking guests in and out, handling cash transactions, and maintaining accurate records. You will also be responsible for promoting company programs and services to guests, as well as resolving any issues that may arise during their stay.

In addition to these duties, you will assist with breakfast and evening Kickback service, which includes food preparation, set-up, and clean-up. Your role will require excellent communication and interpersonal skills, as well as the ability to multitask and work independently.

Requirements
  • Friendly and professional demeanor when interacting with guests
  • Ability to handle multiple tasks simultaneously and prioritize responsibilities
  • Basic math skills and accuracy when handling cash transactions
  • Excellent communication and problem-solving skills
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with company match. Our hotel also offers flexible scheduling, paid time off, and hotel discounts for employees.

We are seeking a highly organized and motivated individual who can provide exceptional customer service and support to our guests. If you have a passion for delivering outstanding service and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.


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