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Hospitality Service Representative
2 months ago
Position Overview
KEY RESPONSIBILITIES :
Uphold the commitment to exceptional service in all guest interactions, adhering to the Sonesta G.U.E.S.T. standards. Accurately reconcile room, food and beverage, and telephone revenues; assist in generating daily financial reports. Ensure the precision of room tax charges, cashier reports, and guest accounts. Compile and submit daily management and accounting reports with supporting documentation to ensure accurate financial tracking. Prepare comprehensive reporting packs for the General Manager on a daily, weekly, and monthly basis. Support the setup of complimentary breakfast services, including food and beverage stations. Assist with the laundering of hotel linens and towels. Serve as the security contact during designated times throughout the shift. Collaborate with the Operations Manager to address accounting discrepancies and share relevant information. Process guest registrations, issue room keys, and provide detailed information about hotel amenities and rewards programs. Answer phone inquiries promptly and courteously. Handle all cash and credit transactions following established protocols, including posting charges and preparing deposits. Manage guest reservations, including bookings, cancellations, and modifications, while promoting room upgrades to enhance revenue. Adhere to the seasonal reservation strategy communicated by hotel management regarding room types and pricing. Foster teamwork and quality service through effective communication and coordination with other shifts and departments. Ensure the shoppe and pour services meet guest expectations and comply with local regulations regarding alcohol sales. Fulfill special guest requests and ensure the delivery of exceptional service. Manage guest safe-deposit box operations. Comply with all applicable health, safety, and alcohol service regulations. Perform additional duties as assigned.QUALIFICATIONS AND REQUIREMENTS :
High School diploma or equivalent is required. One year of prior experience in the hospitality industry is preferred. Experience in the extended stay sector is advantageous. Proficient reading and writing skills are necessary for maintaining records and guest information. Fluent English communication skills are essential; proficiency in additional languages is a plus. Strong verbal and written communication abilities. Basic mathematical skills, including understanding percentages and variances, are preferred. Problem-solving, organizational, and training skills are beneficial. Familiarity with Microsoft Office and Opera systems is preferred. A valid driver's license is required. Physical ability to stand, bend, climb, kneel, and move throughout the facility. Capability to lift or carry items weighing up to 50 pounds. Frequent handling of objects and equipment is expected. Ability to stand for extended periods. Willingness to obtain ServSafe certification. May need to acquire TIPS certification. Availability to work mornings, evenings, weekends, and holidays is required. Additional InformationSonesta offers a competitive pay range of $20 to $23, along with a comprehensive benefits package that includes:
Medical, Dental, and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Discounts at Sonesta Hotels Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Hospital Indemnity Critical Illness Insurance Accident Insurance Note: Please ensure a complete application is submitted along with your resume, as incomplete applications will not be considered.