Retail Sales Associate

4 weeks ago


Cortez, Colorado, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled and customer-focused Retail Service Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, assisting customers with their automotive needs, and promoting our products and services.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a friendly and professional manner.
  • Assist customers in selecting the right products and services, including automotive parts, accessories, and services.
  • Process transactions, including cash, credit card, and check payments.
  • Maintain a clean and organized store environment, including the sales floor, stockroom, and customer service areas.
  • Participate in visual merchandising and inventory management activities, including stocking shelves, facing merchandise, and performing cycle counts.
  • Operate store test equipment, including brake lathes and other diagnostic tools, after completing required training.
  • Perform various in-store services for customers, including installing wipers, testing and charging batteries, and scanning vehicle trouble codes.
  • Occasionally drive a delivery vehicle to make deliveries, meeting company driving eligibility requirements.
Requirements
  • Ability to quickly match alphanumeric sequences.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to multitask, handling customers on the phone and in the store simultaneously.
  • Familiarity with automotive parts, cataloging, and weatherly index systems.
  • ASE certification a plus.
  • Fluency in multiple languages, with Spanish highly desired.
Benefits
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account (FSA).
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth and advancement.


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