Head of CX Strategy

4 weeks ago


Chicago, Illinois, United States Withfaye Full time
Responsibilities
  • Lead and manage a high-performing global team of Customer Experience Specialists.
  • Set clear goals and foster continuous improvement.
  • Develop long-term customer experience strategies.

The ideal candidate will have native-level English fluency, extensive experience in developing long-term customer experience strategies, and a data-driven mindset with the ability to implement tech solutions that scale CX.

We offer a competitive salary of $120,000 - $180,000 per year, depending on experience.

A deep understanding of customer behavior, expectations and satisfaction drivers, with a passion for customer service and a commitment to continuous improvement.



  • Chicago, Illinois, United States Ipsos Full time

    Ipsos is a leading market research company that helps businesses solve some of their biggest problems. We are looking for a talented Director of Customer Insights to join our team and drive business growth through strategic insights and innovative solutions.About the RoleThe Director of Customer Insights will be responsible for leading our Customer...


  • Chicago, Illinois, United States WNS (Holdings) Limited (ADR) Full time

    About the RoleWe are seeking a highly skilled and experienced Head of Growth Strategy to join our team at WNS (Holdings) Limited (ADR). In this role, you will be responsible for driving profitable growth and expanding our market presence in North America.


  • Chicago, Illinois, United States Rightsize Facility Full time

    **Job Summary:**We are seeking a highly motivated and results-driven Head of Sales and Strategy to join our team at Rightsize Facility. As a key member of our executive management team, you will be responsible for developing and executing sales strategies, leading cross-functional teams, and driving revenue growth.The ideal candidate will have a strong...


  • Chicago, Illinois, United States TAG - The Aspen Group Full time

    TAG - The Aspen Group is one of the largest retail healthcare business support organizations in the US, supporting over 16,000 healthcare professionals across four distinct categories: dental care, urgent care, medical aesthetics, and animal health. We are seeking a Chief Operations Officer - Marketing and CX to drive strategy, prioritization, alignment, and...


  • Chicago, Illinois, United States Withfaye Full time

    Job OverviewWe're seeking a visionary leader to architect and drive the scaling of our customer experience operations, responsible for optimizing and driving the efficiency of our metrics and strategy to support rapid growth.As Head of CX Strategy, you will lead, mentor and develop a high-performing global team of Customer Experience Specialists, set clear...


  • Chicago, Illinois, United States Spaulding Ridge LLC Full time

    Spaulding Ridge LLC is seeking an experienced Head of Revenue Growth Strategy to join our team. As a key member of our leadership, you will be responsible for architecting and executing our revenue generation strategies, driving firm-wide growth as a leading cloud and data solutions technology consulting firm.The ideal candidate will possess deep expertise...


  • Chicago, Illinois, United States Spaulding Ridge LLC Full time

    Spaulding Ridge LLC is seeking a visionary and results-driven Head of Revenue Growth Strategy to architect and execute our revenue generation strategies, driving firm-wide growth as a leading cloud and data solutions technology consulting firm.The Ideal CandidateWill possess deep expertise in scaling sales operations while strategically aligning offerings...


  • Chicago, Illinois, United States Cognitive Group | Part of the Focus Cloud Group Full time

    Head of Identity GovernanceThe Cognitive Group | Part of the Focus Cloud Group is seeking an experienced Head of Identity Governance to lead its Identity and Access Management program.In this critical role, you will be responsible for developing and implementing identity governance strategies, processes, and policies that ensure security, compliance, and...


  • Chicago, Illinois, United States CG Life Full time

    About the OpportunityThis is a unique chance to lead a talented team of creatives at CG Life and make a real impact in the biopharma industry.">Job OverviewWe are seeking an experienced Chief Creative Officer to join our team at CG Life. The estimated salary for this position is $180,000 - $210,000 per year, depending on experience.">Key...


  • Chicago, Illinois, United States LaSalle Network Full time

    Key ResponsibilitiesThe Head of Operational Excellence will lead the practice management function by developing and executing strategies aimed at improving the operational and financial performance of partner RIAs. Key responsibilities include:Lead the development and execution of strategies aimed at improving the operational and financial performance of...


  • Chicago, Illinois, United States International Fellowship of Christians and Jews Full time

    We are seeking an experienced Head of Direct Response Marketing to join our team and drive our fundraising efforts forward. As a key member of our leadership team, you will be responsible for developing and implementing effective fundraising strategies across DRTV, Telemarketing, and Radio channels. With your expertise, we aim to increase donor acquisition,...


  • Chicago, Illinois, United States Karbon Full time

    Job Title: Head of Retention and ExpansionJob Summary:Karbon is seeking a highly experienced Head of Retention and Expansion to lead our customer retention and expansion efforts. The successful candidate will be responsible for developing and executing strategies that drive revenue growth and customer retention.Responsibilities:- Develop and implement...


  • Chicago, Illinois, United States Braze Full time

    Braze enables any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. We're seeking a highly skilled Head of Americas Customer Experience to lead our customer success strategy and team in our largest global market.About the Job:The Head of...


  • Chicago, Illinois, United States Double Good Full time

    We are seeking an experienced and dynamic leader to guide our Customer Service function through 2025 and beyond. As our Head of Customer Service, you'll be responsible for delivering world-class service, externally and internally, and driving growth through customer-centered strategies. With a strong background in strategic thinking and process creation,...


  • Chicago, Illinois, United States Kelly Services Full time

    We are seeking an experienced Manufacturing Facility Head to join our team at Kelly Services in Chicago, IL. As a Manufacturing Facility Head, you will be responsible for overseeing the overall strategy and direction of our manufacturing facility, ensuring alignment with company goals and objectives.The ideal candidate will have strong leadership and...


  • Chicago, Illinois, United States Midtown Chicago Full time

    Job OverviewThe Assistant Head Coach is a key leadership role at Midtown Chicago, responsible for overseeing the Coach on Duty program and supporting the Head Coach with various initiatives. We are seeking an experienced and motivated individual to join our team.Salary Range:$80,000 - $110,000 per year, depending on experienceKey Responsibilities:Develop and...


  • Chicago, Illinois, United States Career Strategy Consultants Full time

    About the RoleThis Engineering and Plant Management Position requires a leader who can oversee plant operations, identify areas for improvement, and implement change. The ideal candidate will have a strong background in engineering and manufacturing, with experience in supervising and training teams.Key ResponsibilitiesLead plant operations, including...


  • Chicago, Illinois, United States Josephinum Academy of the Sacred Heart Full time

    Josephinum Academy of the Sacred Heart is a leading educational institution dedicated to empowering young women through exceptional education and extracurricular experiences. We are seeking a highly skilled and experienced High School Basketball Coach to join our team and lead our Girls' Basketball program to success.The successful candidate will have a...


  • Chicago, Illinois, United States Star Kids Math & Science Academy Full time

    Star Kids Math & Science Academy: A Rewarding Career as an Early Head Start TeacherJob Overview:We are seeking a dedicated and passionate Early Head Start Teacher to join our team at Star Kids Math & Science Academy. This is a full-time position that requires a strong understanding of child development, teaching strategies, and curriculum...


  • Chicago, Illinois, United States USG Full time

    At USG, we're dedicated to delivering a seamless experience for our customers. As the Transformation Program Manager, you'll play a critical role in implementing our multi-year Customer Experience transformation roadmap.Your primary responsibility will be to support the cohesive implementation of the CX team's strategy, working across departments to ensure...