Customer Service Representative

4 weeks ago


Phoenix, Arizona, United States Discover Financial Services Full time

As a key member of our team at Discover Financial Services, you will be responsible for delivering exceptional customer service via various channels, including telephone, digital, and chat platforms. Your primary focus will be on resolving routine customer inquiries and issues through effective communication and problem-solving skills.

Key responsibilities include:

  • Handling customer service inquiries and resolving issues in a timely and professional manner
  • Utilizing standard screens such as Customer Service, Account, Service, Shift, Retail, Customer, and Benefits to provide accurate and efficient support
  • Providing clear and concise information to customers, ensuring their needs are met and exceeded

By joining our team, you will have the opportunity to develop your skills and expertise in customer service, working in a dynamic and supportive environment.



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