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Event Sales and Services Coordinator

2 months ago

Nashville, Tennessee, United States Cannery Hall Full time
Job Overview

The Event Sales and Services Manager operates under the guidance of the General Manager, focusing on the promotion and sale of event venues and associated services to prospective clients. Utilizing exceptional communication and organizational abilities, you will collaborate closely with clients, event planners, and organizers to identify, schedule, coordinate, and fulfill the requirements of various events.

Note: This position does not provide relocation assistance. Candidates must reside within the Nashville area. We seek a sales expert with a background in and enthusiasm for the hospitality sector (e.g., hotels) and/or the music entertainment field.

Key Responsibilities

  1. Generate revenue by identifying new business opportunities and cultivating a robust client portfolio; accountable for expanding and nurturing corporate, association groups, festivals, and wedding clientele.
  2. Proactively seek leads and pursue new business within the downtown and surrounding metropolitan areas.
  3. Leverage hospitality knowledge to maintain relationships and stay informed about market trends, competition, and customer preferences, with a strong emphasis on building business partnerships.
  4. Engage regularly with local caterers and meeting planners to ensure a steady pipeline of upcoming events.
  5. Stay informed about departmental revenue targets and focus sales efforts on achieving these objectives.
  6. Provide communication services to clients and promoters.
  7. Collaborate with clients and staff to establish event requirements, staffing needs, pricing, equipment necessities, and logistics.
  8. Coordinate, arrange, and document event specifications requested by promoters, agents, and clients, ensuring smooth operations by communicating these details to relevant staff and vendors.
  9. Oversee event management services for all scheduled events.
  10. Work with facility staff to facilitate event planning and scheduling, ensuring efficient management of daily operations to deliver high-quality service.
  11. Make necessary adjustments to room or equipment setups as requested by clients, ensuring compliance with safety regulations and preparing accurate statements for any additional changes.
  12. Coordinate and supervise contract and event support personnel, including security, catering, and decoration teams.
  13. Take responsibility for resolving issues that arise during events, addressing and responding to client complaints.
  14. Aim for excellence in maintaining accurate records of all events, expenses, revenues, and payments to external vendors and industry organizations.
  15. Keep detailed records of individual events and gather statistical data on attendance and usage; maintain mailing lists and event files.
  16. Issue invoices, monitor receivables, and manage collections.
  17. Ensure consistent, high-quality service while fostering a positive relationship with each client or group.
  18. Conduct post-event evaluations to collect feedback and identify areas for improvement.
  19. Act as a liaison between the venue, clients, and external vendors to uphold Cannery Hall's reputation for exceptional hospitality. Communicate and coordinate production requirements as needed.
  20. Ensure adherence to departmental policies and procedures, particularly concerning financial and legal matters.
  21. Create and update event maps (floor plans).
  22. Perform additional tasks as assigned.

Qualifications:

Experience Required:

A Bachelor’s degree in a related field or a minimum of 3-5 years of experience in hospitality-related event sales or equivalent education/experience is required.

Skills and Knowledge Required:

  1. Proficient in computer operations, including Microsoft Office Suite.
  2. Excellent interpersonal skills.
  3. Strong organizational abilities with the capacity to manage multiple projects simultaneously.
  4. Attention to detail and a high level of accuracy.
  5. Ability to perform well under pressure and meet tight deadlines.
  6. Effective written and verbal communication skills.
  7. Customer service orientation.
  8. Ability to foster a teamwork environment.
  9. Flexibility to work varied hours, including evenings and weekends.
  10. Capacity to thrive in a fast-paced setting.
  11. Strong background in production or event management.
  12. Physical ability to stand and/or walk for extended periods.
  13. Ability to perform physical tasks, including climbing, kneeling, bending, and lifting up to 25 pounds.