Service Quality Expert
2 days ago
**Customer Satisfaction**
At Spring Footwear Corp, we understand the importance of providing exceptional customer service. Our goal is to deliver outstanding results that exceed our customers' expectations.
We are seeking a skilled individual to join our team as a Customer Service Representative. As a key member of our team, you will provide award-winning customer service, manage multiple contact channels simultaneously, and engage with customers to resolve their queries.
The ideal candidate will possess an infectious personality, excellent communication skills, and the ability to think critically on their feet. A passion for genuinely helping others is essential, and having a love for shoes is a bonus
**Responsibilities**
As a Customer Service Representative, your primary responsibility will be to provide exceptional customer service through various contact channels, including phone calls, email, and chat. You will be responsible for managing multiple cases simultaneously, researching solutions, and problem-solving to ensure customer satisfaction.
You will work closely with our business partners to develop successful partnerships by creating and delivering the best quality, value, product, and service every day. We offer a competitive salary of $45,000 per year, plus benefits, including paid holidays, paid time-off, and a profit-sharing program.
**Skills and Qualifications**
- Minimum 2 years of direct-to-customer service experience; shoe retail knowledge is a plus.
- High school diploma or equivalent.
- Superior communication skills (verbal, written, and listening).
- Superb interpersonal and problem-solving skills.
- PC proficiency, including MS Office and Google Suites-Word, Excel & Outlook.
- Experience with Gorgias, Shopify, or any other customer service platform is a plus.
- Previous call center experience is a plus.
- Must thrive in a fast-paced environment and possess the ability to adapt, multi-task, and meet deadlines.
- Extremely organized and detail-oriented, with a strong work ethic and sense of ownership.
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