Customer Service Expert for Custom Kitchen and Bath Solutions
6 days ago
Delorie Countertops & Doors is a rapidly growing company seeking an experienced Customer Service Associate to join our team. This role offers the opportunity to work in a fast-paced environment, providing exceptional customer service and support in the kitchen and bath industry.
Key Responsibilities:
- Respond to customer inquiries via phone, providing prompt assistance with questions, concerns, or technical issues.
- Offer personalized support to customers at our showroom, providing expert guidance on custom cabinet doors, countertops, and kitchen cabinet projects.
- Develop a comprehensive understanding of our product offerings to enhance customer assistance.
- Utilize our POS system accurately to enter cabinet door sizes, generate quotations, and confirm orders.
- Create countertop quotations based on specified materials and provided sizes.
- Schedule and confirm measure/template and installation appointments with customers.
- Maintain communication with large box stores through their portals, leaving notes and confirming dates.
About the Role:
This is a part-time and/or full-time position that offers a competitive hourly wage of $16.00-$22.00 (based on experience level). The successful candidate will have previous experience in the kitchen & bath or interior design industry, strong service-oriented mindset, excellent communication skills, and proficiency in general office duties.
Benefits:
- 9 paid holidays (after 90 days)
- Paid time off
- 1 week + 3 sick days paid time off after 12 months
- 2 weeks + 3 sick days paid time off after 24 months
- 3 weeks + 3 sick days paid time off after 60 months
We are powered by JazzHR and offer a range of benefits to our employees. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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