Customer Service Representative
1 month ago
The Role:
We are seeking a highly skilled Customer Service Representative to join our team at Waste Connections US, Inc. in Manassas, VA. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional service to our customers.
Key Responsibilities:
- Provide exceptional customer service to customers via phone, email, and in-person interactions.
- Resolve customer complaints and concerns in a timely and professional manner.
- Work collaboratively with other departments to resolve customer disputes and improve service delivery.
- Effectively communicate with customers to understand their needs and provide solutions.
- Meet or exceed customer satisfaction targets and improve service metrics.
- Stay up-to-date with industry trends and best practices in customer service.
Requirements:
- 2+ years of customer service experience in a high-volume environment.
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
What We Offer:
Waste Connections US, Inc. offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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