Customer Support and Training Specialist
2 days ago
We are seeking a highly skilled and experienced Customer Support and Training Associate to join our team at Lutech Veterinary Industries, Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional support and training to our customers, ensuring their satisfaction and loyalty to our brand.
Key Responsibilities- Customer Support: Provide high-level support to customers before, during, and after the sale by offering presales information and support activities, processing orders, and providing training virtually as needed.
- Pre and Post-Demo Follow-up: Assist in pre and post-demo follow-up as needed to ensure customer satisfaction and address any concerns.
- Order Processing: Process orders and provide confirmation, tracking, and invoices to customers in a timely and efficient manner.
- Case Management: Create and follow up on Cases, RMA's, and Loaners to resolve customer issues and concerns.
- Sales Support: Assist Sales in processing new leads and updating information in CRM as needed to ensure seamless communication and collaboration.
- Reporting: Create Sales and marketing reports when required to provide valuable insights and data-driven decision-making.
- Trade Show Planning: Assist with Trade Show planning to ensure a successful and engaging experience for customers and stakeholders.
- Document Preparation: Prepare customer documents as needed to ensure accuracy and compliance.
- Product Knowledge: Keep up-to-date on Lutech Industry products and accessories to provide expert support and guidance to customers.
- Customer Training: Conduct customer training virtually on product use to ensure customers are equipped with the knowledge and skills needed to get the most out of our products.
- Communication: Provide customer support by answering calls and emails in a professional and timely manner.
- Language Skills: Fluent in English; Spanish a plus but not required.
- Software Proficiency: MS Office (Excel, Word, Teams, and Outlook); ERP systems (NetSuite, SAP); CRM Software (HubSpot, Salesforce).
- Order Fulfillment: Experience with order fulfillment and processing.
- Sales Cycle: Understanding of the sales cycle and ability to support sales teams.
- Active Listening: Strong active listening skills to understand customer needs and concerns.
- Attention to Detail: Ability to pay attention to detail and ensure accuracy in all aspects of the job.
- Communication: Strong written and verbal communication skills to effectively interact with customers and colleagues.
- Adaptability: Ability to adapt to changing priorities and deadlines.
- Follow-up: Strong follow-up skills to ensure customer satisfaction and resolution of issues.
Lutech Veterinary Industries, Inc. is committed to bringing high-quality technology to our customers at affordable prices. Our customers are our top priority, and everything we do revolves around their needs. Quality is intrinsic in the development of any product carried by Lutech Veterinary.
-
Customer Support and Training Specialist
1 week ago
Ronkonkoma, United States Lutech Veterinary Industries, Inc. Full timeObjective: Provide exceptional assistance to clients throughout the sales process by delivering pre-sales information, managing orders, and offering virtual training as necessary.Facilitate follow-up communications before and after demonstrations as required.Generate quotations as needed.Handle order processing and supply customers with confirmations,...
-
Customer Support and Training Associate
2 weeks ago
Ronkonkoma, United States Lutech Veterinary Industries, Inc. Full timeAbout the RoleWe are seeking a highly skilled and dedicated individual to join our team as a Customer Support and Training Associate. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Support: Provide high-level...
-
Customer Support Specialist
2 weeks ago
Ronkonkoma, New York, United States Suffolk Transportation Service, Inc. Full timeCustomer Support Specialist Suffolk Transportation Service, Inc. is a family-owned transportation provider dedicated to serving the transit needs of Suffolk County. As a Customer Support Specialist, you will be stationed at our Transit headquarters. This role is part-time, requiring 20 hours per week, and you will report directly to the Customer Support...
-
Customer Support and Training Associate
3 weeks ago
Ronkonkoma, United States Lutech Veterinary Industries Full time $43,500Job DescriptionJob DescriptionThis role at Lutech is responsible for giving a high level support to customers before, during and after the sale by providing presales information and support activities, processing orders and providing training virtually as needed. Essential Duties:· Assist in pre and post Demo follow up as...
-
Customer Support and Training Associate
1 month ago
Ronkonkoma, United States Lutech Veterinary Industries, Inc. Full time $43,000Purpose: Give high level support to customers before, during and after the sale by providing presales information and support activities, processing orders and providing training virtually as needed. Assist in pre and post Demo follow up as needed. Prepare quotations as required.Process orders and provide confirmation, tracking and invoices to the...
-
Specialist, Customer Service
3 weeks ago
Ronkonkoma, United States Qosina Corp. Full time $24 - $25Job DescriptionJob DescriptionTitle: Customer Service SpecialistFLSA: Non-ExemptReports To: Customer Service ManagerPosition Summary: A Qosina Customer Service Specialist will act as the primary point of contact for all customers post sale. This role is responsible for maintaining customer relationships and communicating customer needs with all internal...
-
Customer Support Specialist
2 weeks ago
Ronkonkoma, New York, United States Suffolk Transportation Service, Inc. Full timeTransportation Call Center Associate Suffolk Transportation Service, Inc. is a family-operated transit organization dedicated to serving the transportation needs of Suffolk County. As a Transportation Call Center Associate, you will be stationed at our Transit headquarters. This is a part-time role requiring 20 hours per week, directly reporting to the Call...
-
Residential Support Specialist
1 week ago
Ronkonkoma, New York, United States ACLD Full timePosition OverviewResidential Support SpecialistEmpowering Individuals to Reach Their Full PotentialSince our inception in 1957, ACLD has been at the forefront of providing essential services for individuals with developmental disabilities. As a leading non-profit organization, we proudly employ over 1200 dedicated professionals across more than 70 program...
-
Air Traffic Control Training Supervisor
2 weeks ago
Ronkonkoma, New York, United States SAIC Full timeAttention FERS Retirees: Earnings obtained as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor engaged in this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees aged 56 to 62.We are seeking a seasoned ATC supervisory professional to assume the role of Full-time Contractor Site Supervisor...
-
Customer Relations Associate
5 days ago
Ronkonkoma, New York, United States Global Bill and Fulfill Associate Full timeJob SummaryThe Customer Relations Associate is a key member of the Global Bill and Fulfill Associate team, responsible for facilitating the payment of and release of records to requestors (customers). As the primary interface between Account Specialists and requestors, this role requires excellent communication and interpersonal skills to ensure seamless...
-
Customer Support Representative
16 hours ago
Ronkonkoma, New York, United States Campsys Full timeJob Summary:Campsys is seeking a highly skilled Customer Support Representative to join our team in Ronkonkoma, NY. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Handle inbound support issues and requests from clients through various...
-
Customer Support Rep
2 days ago
Ronkonkoma, United States Campsys Full time** Customer Support Rep** **Job Category****:** Sales & Marketing **Requisition Number****:** CUSTO001563 Showing 1 location **Job Details** **Description** ****The Customer Support Representative will work the following shift: 3:30pm to midnight Tuesday through Saturday.** CAMP Systems is the leading provider of aircraft compliance and health management...
-
Peer Support Specialist
1 week ago
Ronkonkoma, New York, United States Options for Community Living Full timeAbout the RoleWe are seeking a highly motivated and compassionate Care Navigator (Peer Specialist) to join our team at Options for Community Living. As a Care Navigator, you will play a vital role in providing outreach and engagement efforts to engage and retain consumers in care.Key ResponsibilitiesConduct Outreach and Engagement Efforts: Develop and...
-
Bilingual Vocational Support Specialist 3
1 week ago
Ronkonkoma, United States Viability Full timePosition OverviewCompany Overview:Viability is dedicated to fostering an inclusive employment landscape, partnering with diverse individuals to help them achieve their aspirations.Role Summary:We are seeking a compassionate, organized, and proactive individual to join our team as a Bilingual Education/Employment Specialist 3. This full-time position involves...
-
Client Support Specialist
1 week ago
Ronkonkoma, New York, United States Prestige Industries Full timeJOIN OUR TEAM AT PRESTIGE INDUSTRIESWe are seeking a dedicated individual with outstanding communication abilities to fill our customer service role.Key Responsibilities: Delivering exceptional customer serviceAddressing customer inquiries and resolving issuesProcessing transactions using our current point-of-sale systemProviding in-depth product...
-
Customer Service Representative
21 hours ago
Ronkonkoma, New York, United States GAT Airline Ground Support Full timeJob SummaryAs a customer service agent with GAT Airline Ground Support, you will be the first point of contact for passengers at the airport. This role encompasses a range of responsibilities, including checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints in a professional and courteous manner.Key...
-
IT Support Specialist
5 days ago
Ronkonkoma, United States OSTechnical Full timeJob OverviewAt OSTechnical, we are seeking a highly skilled IT Helpdesk Technician to join our team. As a key member of our technical support staff, you will play a vital role in ensuring the smooth operation of our IT systems and providing exceptional customer service to our employees.Key Responsibilities:Technical Support: Provide timely and effective...
-
Customer Experience Specialist
7 days ago
Ronkonkoma, New York, United States Wells Fargo Full timeDeliver Exceptional Customer ExperienceWe are seeking a skilled Personal Banker to join our team at Wells Fargo. As a key member of our banking team, you will be responsible for building relationships with customers and providing them with personalized financial solutions.Key Responsibilities:Participate in proactive outreach to customers to understand their...
-
Customer Relations
3 months ago
Ronkonkoma, United States Global Processing Associate Full timeJob DetailsLevel Entry Job Location Undisclosed Remote Type N/A Position Type Undisclosed Education Level 2 Year Degree Salary Range Undisclosed Travel Percentage Undisclosed Job Shift Day Job Category Insurance Customer Relations Associate The Customer Relations Associate utilizes various methods of communication to facilitate the payment of and release of...
-
Termite Control Specialist Trainee
3 days ago
Ronkonkoma, New York, United States Rentokil Terminix Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Termite Control Specialist Trainee to join our team at Rentokil Terminix. As a Termite Control Specialist Trainee, you will play a key role in providing exceptional customer service and ensuring the highest level of quality in our termite control services.Key ResponsibilitiesProvide...