Member Service Representative
1 day ago
Navy Federal Credit Union is seeking a highly skilled Member Service Representative to provide exceptional service to our members. As a key member of our team, you will be responsible for delivering a wide range of financial products and services, including depository accounts, lending products, and credit/debit cards.
Key Responsibilities- Analyze and resolve complex member account and loan issues
- Assist members with submitting loan and credit card applications
- Counsel members on Navy Federal's products and services
- Ensure accurate handling of cash and negotiable instruments
- Identify opportunities to cross-sell products and increase penetration
- Perform platform banking functions
- Assist lower-level team members
- Comply with federal and other regulations related to financial products and services
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution
- Working knowledge of savings and checking products, accounts, and services
- Effective active listening, organizational, and problem-solving skills
- Ability to work independently and in a team environment
- Experience in working in a credit union environment
This position is available Monday-Saturday, with hours based on business needs. The location is 10129 Patriot Highway, Fredericksburg, VA 22407. Based on business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
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