Patient Access Representative

2 weeks ago


Bellflower, California, United States Prospect Medical Holdings Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Los Angeles Community Hospital at Bellflower. The successful candidate will be responsible for ensuring the efficient and orderly admission of patients, while maintaining accurate and up-to-date patient information.

Key Responsibilities
  • Register patients according to department procedures, ensuring accurate and thorough completion of admission forms.
  • Verify patient information using the Master Patient Index function and prepare financial folders for distribution to appropriate departments.
  • Ensure that each account is billable and pre-certification requirements are met, contacting physician's offices as needed to obtain required information.
  • Provide excellent customer service, explaining hospital policies and procedures to patients and families, and collecting payments and issuing receipts.
  • Operate the PBX system, answering incoming calls and transferring to the appropriate department or patient room in a professional manner.
Requirements
  • High School Diploma or GED
  • One year of previous experience in a customer service role
  • Basic understanding of medical terminology
  • Excellent written and verbal communication skills in English
  • Strong time management skills and ability to multitask
  • Computer literacy and proficiency
Preferred Qualifications
  • Previous healthcare experience
  • One year of admitting office and/or PBX operator experience
  • Bilingual skills to communicate effectively with patients and families
About Us

Los Angeles Community Hospital at Bellflower is a behavioral health hospital providing screening, admitting, inpatient treatment, and follow-up care services. Our 32-bed inpatient behavioral health facility focuses on providing care for adults seeking services for mental health conditions.



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