IT Support Specialist

1 month ago


Gastonia, North Carolina, United States ICS Managed IT Services Full time
Job Summary

We are seeking a highly skilled IT Help Desk Technician to join our team at ICS Managed IT Services. As a key member of our technical support team, you will be responsible for providing top-notch assistance to our clients with their technical needs.

Key Responsibilities
  • Provide technical support and troubleshooting for clients with network and system issues
  • Install and configure hardware and software solutions
  • Collaborate with our sales and field operations teams to ensure seamless service delivery
  • Develop and maintain strong relationships with clients and colleagues
  • Stay up-to-date with the latest technologies and industry trends
Requirements
  • 2+ years of experience in a help desk or technical support role
  • Strong knowledge of networks, systems, and software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Preferred certifications: A+, Net+, Microsoft, AWS
What We Offer
  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including 401(k) matching and paid time off
  • Training and development opportunities to enhance your skills and knowledge

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