Security Systems Specialist

2 days ago


Midland, Texas, United States Securitas Electronic Security Inc Full time
Job Title: Security Systems Specialist

We are seeking a highly skilled Security Systems Specialist to join our team at Securitas Electronic Security Inc. As a key member of our team, you will be responsible for installing, programming, and troubleshooting security systems to ensure the highest level of security for our clients.

Key Responsibilities:
  • Install and program security systems, including alarm panels and video routers
  • Provide technical support to field technicians and customers, troubleshooting programming problems and interpreting incoming data
  • Assist field technicians with the installation of alarm equipment, prioritizing and multi-tasking as needed
  • Perform system tests with technicians and customers, verifying alarm program information and ensuring proper responses
  • Utilize multiple software programs to upload and download essential data to alarm program boards
  • Edit and maintain video router information, receiving and entering zone descriptions, instructions, and responses into MAS
  • Answer incoming calls from customers, activating Pending Install accounts and verifying procedures and dispatch instructions
  • Process and maintain cellular account information, placing service calls to technicians to check the cell backup unit for excessive airtime
  • Follow up on pending installation accounts over one year old, verifying with sales representatives, customers, field technicians, and managers
  • Process Remote Programming change requests, downloading to alarm panels and informing customers of prices for customer options
  • Remote arm and disarm customer panels, troubleshooting alarm program problems and assisting customers with arming, disarming, and pin number changes
  • Handle confidential customer paperwork and emails, responding to incoming alarms on multiple systems and documenting each action taken for historical records
  • Dispatch police, fire, or guard service for alarm signals as necessary, notifying customers of alarm problems
  • Perform all database functions after hours, taking care of additional projects and functions as they arise in EMC
  • Monitor multiple internal electronic systems for proper operation, ensuring customers of continuous response to alarm activity
  • Monitor and protect the integrity of UL and ULC requirements for security facilities
  • Process customer correspondences, account files, and authorized personnel records for each monitored location
  • File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL and ULC certificates
  • Participate in associate team meetings, providing feedback to management staff and portraying a positive, professional attitude at all times

Requirements:

  • High School diploma or equivalent required, Associates degree preferred
  • 3-5 years of work experience
  • Skilled in process documentation, project tracking, and prioritization
  • Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
  • Exceptional customer communication skills

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.


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