Security Systems Specialist
2 days ago
We are seeking a highly skilled Security Systems Specialist to join our team at Securitas Electronic Security Inc. As a key member of our team, you will be responsible for installing, programming, and troubleshooting security systems to ensure the highest level of security for our clients.
Key Responsibilities:- Install and program security systems, including alarm panels and video routers
- Provide technical support to field technicians and customers, troubleshooting programming problems and interpreting incoming data
- Assist field technicians with the installation of alarm equipment, prioritizing and multi-tasking as needed
- Perform system tests with technicians and customers, verifying alarm program information and ensuring proper responses
- Utilize multiple software programs to upload and download essential data to alarm program boards
- Edit and maintain video router information, receiving and entering zone descriptions, instructions, and responses into MAS
- Answer incoming calls from customers, activating Pending Install accounts and verifying procedures and dispatch instructions
- Process and maintain cellular account information, placing service calls to technicians to check the cell backup unit for excessive airtime
- Follow up on pending installation accounts over one year old, verifying with sales representatives, customers, field technicians, and managers
- Process Remote Programming change requests, downloading to alarm panels and informing customers of prices for customer options
- Remote arm and disarm customer panels, troubleshooting alarm program problems and assisting customers with arming, disarming, and pin number changes
- Handle confidential customer paperwork and emails, responding to incoming alarms on multiple systems and documenting each action taken for historical records
- Dispatch police, fire, or guard service for alarm signals as necessary, notifying customers of alarm problems
- Perform all database functions after hours, taking care of additional projects and functions as they arise in EMC
- Monitor multiple internal electronic systems for proper operation, ensuring customers of continuous response to alarm activity
- Monitor and protect the integrity of UL and ULC requirements for security facilities
- Process customer correspondences, account files, and authorized personnel records for each monitored location
- File paper records of alarm activity, electronically and customer change requests forms as required for proper documentation for UL and ULC certificates
- Participate in associate team meetings, providing feedback to management staff and portraying a positive, professional attitude at all times
Requirements:
- High School diploma or equivalent required, Associates degree preferred
- 3-5 years of work experience
- Skilled in process documentation, project tracking, and prioritization
- Knowledge of MAS, MASVideo, Bosch RPS, Honeywell COMPASS, DMP Remotelink, Pacom GMS, GE Enterprise, GE DL900, DSL, LFAS, NAPCO
- Exceptional customer communication skills
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
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