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Ramp and Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Ramp and Customer Service Agent to join our team at Horizon Air. As a key member of our airport team, you will be responsible for providing exceptional service to our guests while ensuring the smooth operation of our airport operations.
Key Responsibilities- Assist guests with travel needs, including answering inquiries, baggage handling, and ticketing.
- Work outdoors in various weather conditions to perform below-wing functions, such as transporting baggage and cargo, loading and unloading luggage and cargo, and marshaling aircraft.
- Perform aircraft grooming and security searches.
- Process and secure guest luggage, including filing and maintaining luggage claims as necessary.
- Load and unload luggage and cargo using conveyor belts.
- Perform other duties as assigned by management to ensure complete guest satisfaction.
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Ability to stand for long periods of time.
- Ability to bend, stoop, squat, reach, and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- A minimum of 1 year of customer service or community service experience.
- Competitive hourly rate of $18.82.
- Free standby travel privileges on Alaska Airlines and Horizon Air.
- Comprehensive well-being programs, including medical, dental, and vision benefits.
- Generous 401(k) match program.
- Quarterly and annual bonus plans.
- Generous vacation and paid time off.
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information, political views, or other legally protected characteristics.
