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Field Technician Specialist

1 month ago

Fargo, North Dakota, United States Cable ONE Full time

About Cable ONE

Cable ONE is a company that values its customers and associates, working hard to keep them connected to what matters most. Our goal is to provide exceptional service and support to our communities.

Compensation and Benefits

We offer a competitive total compensation package, including a base salary of $19 per hour, plus bonus opportunities. Additionally, we provide relocation assistance for the right candidate.

About the Job

As a Field Technician with Cable ONE, you will be responsible for installing customer service drops or outlets in residential and business properties. You will also use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer's equipment to the output of the first distribution amplifier.

Key Responsibilities

  • Connect customers to what they love by installing customer service drops or outlets in both residential and business properties.
  • Troubleshoot customer service drops or outlets using electronic test equipment and online diagnostic tools.
  • Diagnose and repair reception performance issues.
  • Resolve problems from the customer's equipment to the output of the first distribution amplifier.

Qualifications

To be successful in this role, you will need:

  • A good driving record and a valid driver's license in the state you are applying.
  • Flexibility to work overtime and on-call as needed.
  • Problem-solving skills and ability to listen to customers and present solutions in a positive manner.
  • Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
  • Demonstrated customer service or related experience, or equivalent combination of education and experience.

Benefits

Cable ONE offers an excellent benefits package, including:

  • Medical, dental, and vision plans – start when you start.
  • Life insurance (self, spouse, children).
  • Paid time off (vacation, holiday, and personal/sick days).
  • 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).
  • Group Legal plan with Identity Theft Protection.

Additional Perks

  • Tuition reimbursement (up to $5,250 on 1st year).
  • Free cable and internet services to associates who live in a serviceable area.
  • Annual community support to various organizations across the U.S.
  • Associate recognition & awards programs.
  • Advancement opportunities.
  • Collaborative work environment.