Technical Support Specialist
3 weeks ago
Acclaim Technical Services is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector.
We see this as a significant strength, and it shows:
ATS is consistently ranked as a top workplace among DC area firms and continues to grow.
We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our Mission Technology Division working in McLean, VA.
Key Responsibilities:
- Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands
- Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support
- Providing basic user training in support of off-the-shelf applications and office products
- Maintaining and updating records and tracking databases
- Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems
Requirements:
- Must possess an active TS/SCI clearance with polygraph
- Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information
- Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems
We are committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law.
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States ManTech Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ManTech. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to our organization's users of computer applications and hardware.Key Responsibilities:Provide technical support and customer service to users of...
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States ManTech Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ManTech. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to our organization's users of computer applications and hardware. You will answer questions regarding system procedures, online transactions,...
-
Technical Support Analyst
2 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeTechnical Support Role OverviewAcclaim Technical Services is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are committed to a program of equal employment opportunity and affirmative action.We see our Employee Stock Ownership Plan (ESOP) as a significant strength, which shows in our ranking as a top...
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States TEKsystems Full timeTechnical Support Analyst OpportunityWe are seeking an experienced Technical Support Analyst to join our team for a Tier 2 support opportunity in a dynamic environment. As a key member of our support team, you will be responsible for providing technical support and problem resolution for information systems customers.Key Responsibilities:Utilize...
-
Technical Documentation Specialist
4 weeks ago
Bloomington, Illinois, United States Diverse Lynx Full timeJob Title: Technical Documentation SpecialistJob Summary:We are seeking a skilled Technical Documentation Specialist to join our team at Diverse Lynx LLC. As a Technical Documentation Specialist, you will be responsible for creating high-quality technical documentation to support our application development efforts.Key Responsibilities:Develop and maintain...
-
Technical Documentation Specialist
4 weeks ago
Bloomington, Illinois, United States Aireon LLC Full timeJob Title: Technical Documentation SpecialistAireon LLC is seeking a highly skilled Technical Documentation Specialist to join our System Engineering team. As a Technical Documentation Specialist, you will be responsible for creating, editing, and maintaining high-quality technical documentation for our systems and services.Job Summary:The Technical...
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States ManTech Full timeJob Summary:ManTech is seeking a skilled Tier II Support Engineer to join our team in Tysons, VA. As a key member of our global support team, you will provide 24x7 technical assistance to customers operating their hybrid on-premises Cloud infrastructure. Your primary responsibility will be to troubleshoot technical issues, ensuring that customers can...
-
Technical Intelligence Specialist
4 weeks ago
Bloomington, Illinois, United States Peraton Full timeJob SummaryWe are seeking a highly skilled Technical Intelligence Specialist to join our team at Peraton. As a key member of our Intel and Threat Analysis team, you will be responsible for performing technical intelligence collection, evaluating technical and scientific data, and providing unique insights to support targeting and collection...
-
Technical Specialist
3 weeks ago
Bloomington, Illinois, United States BAE Systems Full timeJob SummaryAt BAE Systems, we are seeking an experienced Technical Specialist to join our team. As a key member of our team, the successful candidate will be responsible for developing and curating technical content to support our proposal efforts. This role will involve working closely with Solution Architects, Subject Matter Experts, and other stakeholders...
-
DevOps Technical Specialist
4 weeks ago
Bloomington, Illinois, United States M.C. Dean, Inc. Full timeJob Title: DevOps Technical SpecialistWe are seeking a highly skilled DevOps Technical Specialist to join our team at M.C. Dean, Inc. The successful candidate will be responsible for designing, implementing, and maintaining enterprise IT infrastructure, including secure cloud-hosted and on-premises environments.Key Responsibilities:Researching and testing...
-
Technical Support Specialist
3 weeks ago
Bloomington, Illinois, United States Steampunk Full timeJob Summary:We are seeking a skilled Junior IT Support Engineer to join our team at Steampunk. As a key member of our Chief Information Officer Team, you will be responsible for supporting our internal IT infrastructure and personnel technology requirements as the company grows.Key Responsibilities: Build, integrate, and deploy computer technology to new and...
-
Technical Systems Specialist
3 weeks ago
Bloomington, Illinois, United States M.C. Dean, Inc. Full timeJob Summary:M.C. Dean, Inc. is seeking a highly skilled Technical Systems Specialist to join our team. As a Technical Systems Specialist, you will be responsible for analyzing system performance, recommending improvements, and providing support to the system administration and engineering team.Key Responsibilities:Analyze system performance and recommend...
-
AEM Technical Specialist
4 weeks ago
Bloomington, Illinois, United States CoolSnail Full timeJob OverviewCoolSnail is seeking a highly skilled AEM Technical Specialist to join our team. As a key member of our digital experience team, you will be responsible for providing expert-level support and development for Adobe Experience Cloud solutions.Key Responsibilities:Minimum 6 years of experience in Adobe Experience Cloud (AEM) support and development,...
-
Strategic Operations Specialist
2 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeWe are seeking a highly skilled Strategic Operations Specialist to support our challenging operational requirements at multiple locations in the Washington Metropolitan Area.Responsibilities:Develop and implement operational strategies to support customer objectives.Analyze intelligence data to identify trends and patterns.Provide objective reviews of...
-
Technical Support Associate
4 weeks ago
Bloomington, Illinois, United States Alarm Full timeJob OverviewWe are seeking a highly skilled and motivated Technical Support Associate to join our International team. As a Technical Support Associate, you will be responsible for providing exceptional technical support to our authorized dealers, distributors, and customers in the LATAM region. Your primary responsibilities will include troubleshooting...
-
IT Support Specialist
4 weeks ago
Bloomington, Illinois, United States MHC GROUP LLC Full timeJob OverviewWe are seeking a skilled IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for providing expert-level support for our managed services customers. Your primary focus will be on identifying, troubleshooting, and resolving IT service performance, availability, configuration, and security...
-
System Support Specialist
4 weeks ago
Bloomington, Illinois, United States Syntelligent Analytic Solutions Full timeJob Title: System Support SpecialistSyntelligent Analytic Solutions, LLC is seeking a highly skilled and experienced System Support Specialist to join our team.Job Summary:We are looking for a talented individual to provide technical support and maintenance for our IT infrastructure, including desktops, mobile devices, networks, and asset management. The...
-
IT Support Specialist
4 weeks ago
Bloomington, Illinois, United States AUNT MARTHAS HEALTH AND WELLNESS, Inc. Full timeAunt Martha's Health and Wellness Job DescriptionAunt Martha's Health and Wellness is committed to delivering exceptional care and wellness services to our communities. We are seeking a highly skilled and dedicated IT Support Specialist to join our team.Job SummaryThe IT Support Specialist will provide technical assistance and support to Aunt Martha's staff,...
-
Technical Intelligence Production Specialist
3 weeks ago
Bloomington, Illinois, United States LMI Full timeJob SummaryLMI is a consultancy dedicated to improving the business of government, drawing from deep expertise in advanced analytics, digital services, logistics, and management advisory services. As a Technical Intelligence Production Specialist, you will serve in a full-time client-facing role as a production and design officer for an Intelligence...
-
IT Support Specialist
4 weeks ago
Bloomington, Illinois, United States Old Dominion National Bank Full timeJob Title: IT Analyst - Helpdesk SupportJob Summary:We are seeking an experienced IT Analyst to join our team as a Helpdesk Support specialist. As a key member of our IT department, you will be responsible for providing technical support to our employees, resolving technical issues, and implementing solutions to enhance IT performance.Key...