Technical Support Specialist

3 weeks ago


Bloomington, Illinois, United States Acclaim Technical Services Full time

Acclaim Technical Services is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector.

We see this as a significant strength, and it shows:

ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our Mission Technology Division working in McLean, VA.

Key Responsibilities:

  • Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands
  • Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support
  • Providing basic user training in support of off-the-shelf applications and office products
  • Maintaining and updating records and tracking databases
  • Collaborating with network services, software systems engineering and/or application development to restore service and/or identify problems

Requirements:

  • Must possess an active TS/SCI clearance with polygraph
  • Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information
  • Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems

We are committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law.



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