Technical Support Analyst
3 weeks ago
Technical Support Role Overview
Acclaim Technical Services is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are committed to a program of equal employment opportunity and affirmative action.
We see our Employee Stock Ownership Plan (ESOP) as a significant strength, which shows in our ranking as a top workplace among DC area firms and our continued growth.
We are seeking a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) to join our Mission Technology Division in McLean, VA.
As an EITSO, you will use ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
You will analyze, troubleshoot, design, and implement fixes with minimal escalation to Tier 3 support, and provide basic user training in support of off-the-shelf applications and office products.
You will also maintain and update records and tracking databases, and answer questions regarding system procedures, online transactions, systems status, and downtime procedures.
Key Responsibilities:
- Using ITIL-based processes to streamline the ingestion, triage, categorization, action, and resolution for incoming incidents, requests, and demands.
- Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support.
- Providing basic user training in support of off-the-shelf applications and office products.
- Maintaining and updating records and tracking databases.
- Answering questions regarding system procedures, online transactions, systems status, and downtime procedures.
Requirements:
- Must possess an active TS/SCI clearance with polygraph.
- Strong communication skills due to variety of groups to be working with, such as co-workers, management, and customers; must be able to exchange accurate information.
- Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.
- Self-motivated, organized, with excellent interpersonal, written, and verbal communication skills.
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeAcclaim Technical Services is a leading language and intelligence services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector.We see this as a significant strength, and it shows:ATS is consistently ranked as a top workplace among DC area firms and...
-
Intelligence Analyst
4 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeWe are seeking a highly skilled Intelligence Analyst to join our team at Acclaim Technical Services. As a key member of our operations team, you will be responsible for providing strategic guidance and operational case management to support our challenging operational requirements.Responsibilities:Apply advanced knowledge and expertise of operations,...
-
Technical Support Specialist
1 month ago
Bloomington, Illinois, United States TEKsystems Full timeTechnical Support Analyst OpportunityWe are seeking an experienced Technical Support Analyst to join our team for a Tier 2 support opportunity in a dynamic environment. As a key member of our support team, you will be responsible for providing technical support and problem resolution for information systems customers.Key Responsibilities:Utilize...
-
Lead Technical Data Analyst
1 month ago
Bloomington, Illinois, United States Alignity Full timeJob DescriptionWe are seeking an experienced Lead Technical Data Analyst with expertise in Data Flux and SAS to drive business growth and improve data management processes.The ideal candidate will have over 8 years of experience in technical data analysis, with a strong background in handling complex data environments and a proven track record of delivering...
-
Technical Business Analyst
4 weeks ago
Bloomington, Illinois, United States INADEV Full timeJob SummaryWe are seeking a highly skilled Business Analyst to join our team at INADEV Corporation. As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key Responsibilities:Analyze business needs and develop solutions to meet those needsWork...
-
Business Analyst
4 weeks ago
Bloomington, Illinois, United States Steampunk Full timeAbout the Role:We are seeking a highly skilled Business Analyst to join our team at Steampunk. As a Business Analyst, you will play a critical role in leading the collection, capture, and management of mission user needs from prioritization, concept development, and feature writing to support development and deployment.Key Responsibilities:Provide expertise...
-
Business Analyst
4 weeks ago
Bloomington, Illinois, United States Booz Allen Hamilton Full timeJob Title: Business AnalystAs a Business Analyst at Booz Allen Hamilton, you will play a critical role in driving business progress by leveraging your technical expertise and analytical skills. You will work closely with our agile team to develop digital products that support our clients' most pressing missions.Key Responsibilities:Develop leading-edge...
-
Technical Support Associate
1 month ago
Bloomington, Illinois, United States Alarm Full timeJob OverviewWe are seeking a highly skilled and motivated Technical Support Associate to join our International team. As a Technical Support Associate, you will be responsible for providing exceptional technical support to our authorized dealers, distributors, and customers in the LATAM region. Your primary responsibilities will include troubleshooting...
-
Intelligence Analyst
4 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeJob OverviewAcclaim Technical Services, a leading language and intelligence services company, is seeking a Reports Officer to support our operational requirements at multiple locations in the Washington Metropolitan Area.We are looking for a highly skilled and experienced Reports Officer to join our integrated government-contractor team. The successful...
-
Intelligence Analyst
4 weeks ago
Bloomington, Illinois, United States Acclaim Technical Services Full timeJob OverviewAcclaim Technical Services, a leading language and intelligence services company, is seeking a Reports Officer to support our operational requirements. The successful candidate will work in an integrated government-contractor team, fusing intelligence information from multiple disciplines.Key ResponsibilitiesInteract with customer personnel at...
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States ManTech Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ManTech. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to our organization's users of computer applications and hardware.Key Responsibilities:Provide technical support and customer service to users of...
-
Business Systems Analyst
1 month ago
Bloomington, Illinois, United States Emagine IT Full timeBusiness Analyst Job DescriptionEmagine IT is seeking a highly skilled Business Analyst to join our team in support of our customer located in McLean, VA. The ideal candidate will possess an active TS/SCI Full Scope Polygraph clearance and have a minimum of 5 years of prior business analyst experience.Key Responsibilities:Provide business analysis expertise...
-
Business Systems Analyst
4 weeks ago
Bloomington, Illinois, United States Diverse Lynx Full timeJob Title: Business Systems AnalystJob Summary: We are seeking a highly skilled Business Systems Analyst to join our team at Diverse Lynx LLC. As a Business Systems Analyst, you will be responsible for analyzing business needs and developing technical solutions to meet those needs. Key Responsibilities: Strong experience in the mortgage industry, preferably...
-
Technical Support Specialist
4 weeks ago
Bloomington, Illinois, United States ManTech Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at ManTech. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to our organization's users of computer applications and hardware. You will answer questions regarding system procedures, online transactions,...
-
Senior Business Analyst
4 weeks ago
Bloomington, Illinois, United States BigBear Inc Full timeJob Title: Senior Business AnalystAbout the Role:BigBear.ai is seeking a skilled Business Analyst to support the ongoing modernization and maintenance of systems. As a Business Analyst, you will analyze user requirements and high-level system architectures to develop system requirements specifications. You will also lead design and development activities,...
-
Business Systems Analyst
4 weeks ago
Bloomington, Illinois, United States Diverse Lynx Full timeBusiness Analyst RoleAt Diverse Lynx LLC, we are seeking a skilled Business Analyst to join our team. The ideal candidate will have strong experience in the mortgage industry, preferably with Freddie or Fannie work experience. This role requires the ability to interface between business and technical teams, understand the end-to-end software development life...
-
Lead Business Analyst
4 weeks ago
Bloomington, Illinois, United States Steampunk Full timeJob SummaryWe are seeking a highly skilled Lead Business Analyst to join our team at Steampunk. As a key member of our organization, you will be responsible for leading the collection, capture, and management of mission user needs from prioritization, concept development, and feature writing to support development and deployment.Key Responsibilities:Provide...
-
Technical Architect
4 weeks ago
Bloomington, Illinois, United States Steampunk Full timeJob SummaryWe are seeking a highly skilled Technical Architect to join our team at Steampunk. As a Technical Architect, you will work closely with our Technical/Solutions Architects and Business Analysts to design and implement well-architected solutions that leverage the Salesforce platform.Key Responsibilities:Design, develop, test, document, and deploy...
-
Technical Operations Specialist
4 weeks ago
Bloomington, Illinois, United States Peraton Full timeJob Summary:The Technical Targeting Analyst will provide critical support to the Intelligence Community by reviewing, analyzing, and responding to requests for various analytic products. This expert will serve as a subject matter expert in all-source intelligence analysis, supporting a blended government and contractor team environment through excellent...
-
IT Support Specialist
4 weeks ago
Bloomington, Illinois, United States IDR Healthcare Full timeHelp Desk Analyst Job DescriptionAt IDR Healthcare, we are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service to our employees, resolving incidents, and expediting request fulfillment.Key Responsibilities:Offer remote support via phone using remote desktop...