Retail Floor Lead

3 days ago


Santa Barbara, California, United States Vuori, Inc. Full time
Lead the Way with Vuori

Vuori, Inc. is seeking a dynamic Retail Floor Lead to join our team. As a key member of our store leadership team, you will be responsible for leading by example, forging connections with customers, and communicating our brand values through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities:
  • Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
  • Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
  • Leads the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in.
  • Motivates the sales team and achieves sales goals in a team-based commission environment.
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
  • Leads the team in the completion of projects while keeping the focus on customer experience.
  • Communicate inventory needs to support the business goal.
Requirements:
  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow-through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.
What We Offer:
  • Competitive pay range: $19-$21 plus team-pulled commission.
  • Benefits: Health Insurance, Paid Time Off, Employee Discount, 401(k).

All your information will be kept confidential according to EEO guidelines.



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