Senior Product Manager: Virtual Expert Platform

1 month ago

San Diego, California, United States Intuit Full time
Overview

As a Senior Product Manager on the Intuit Virtual Expert Platform, you will play a key role in driving the strategy, execution, and delivery of core capabilities for all Intuit customers. Your primary responsibility will be to lead AI-driven technology innovation to build platforms at scale that help transform the lives of consumers, small businesses, and accountants by connecting our customers to experts across all Intuit product lines.

Key Responsibilities
  • Define and lead a bold vision and strategy for the platform and provide product thought leadership in identifying critical customer requirements.
  • Identify new opportunities based on customer and competitive research, industry trends, and best practices.
  • Leverage AI (with a focus on generative AI) to enable personalized, proactive, contextually relevant experiences.
  • Translate vision into strategy and an execution roadmap to deliver measurable outcomes aligned to objectives.
  • Work closely with Intuit design and engineering teams to build and deliver delightful customer experiences for our experts and customers.
  • Take a data-driven approach in defining success metrics, prioritizing requirements, and communicating plan, progress, and success.
  • Build strong working relationships with senior executive leaders across Intuit teams to collaborate and co-create roadmaps.
  • Consistently work to optimize the broader organization operating model (process, people, structure, partnerships) and drive changes to improve.
Requirements
  • 5+ years in product management, designing and delivering world-class products.
  • Experience with building and leading high-performing teams.
  • Has a 'can-do' attitude with an entrepreneurial mindset and comfortable working in a fast-paced, ambiguous environment.
  • Demonstrable technical depth in software development - i.e., reading code, architecture, and design discussions with strong engagement with engineering and architecture teams.
  • AI/ML expertise/experience a plus.
  • Track record of working closely with customers, partners, listening, and taking a customer-focused approach to strategy and priorities - passion for the customer.
  • Demonstrated success in taking a data-driven approach and delivering impactful business results.
  • Proven experience in defining big visions and inspiring teams to deliver new innovations and impactful products.
  • Excellent collaboration skills - leading execution across teams, influencing across organizations.
  • Undergraduate degree required; focus in computer science or engineering preferred; MBA is a plus; equivalent experience will be considered.

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