Automotive Sales BDC Representative

4 weeks ago


Freehold, New Jersey, United States BRAM Auto Group Full time

At BRAM Auto Group, we are seeking a highly skilled and dedicated Service BDC Representative to join our team. This individual will be responsible for handling inbound and outbound calls, setting appointments for the Service Department, and ensuring excellent customer service standards.

Key Responsibilities:

  • Handle scripted and unscripted inbound and outbound calls
  • Set appointments for the Service Department
  • Maintain high customer satisfaction
  • Collaborate with service advisors to schedule service appointments
  • Address customer concerns and escalate them to managers as needed

Requirements:

  • Excellent customer service skills and interpersonal communication skills
  • Previous Dealership BDC experience preferred (2+ years)
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Able to establish rapport and build relationships with customers

About BRAM Auto Group:

BRAM Auto Group is one of the largest family-owned businesses in the Tri-State area, serving customers in New York and New Jersey for over 50 years. We are a premier automotive management group, owning and operating 12 innovative Dealership Locations representing various brands.



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