Operations Workforce Capacity Planning Specialist

1 week ago


Richardson, Texas, United States GEICO Full time
Operations Workforce Capacity Planning Analyst

GEICO's Contact Center Transformation Workforce Management team is seeking an experienced Operations Workforce Capacity Planning Analyst to join their team.

Key Responsibilities:
  • Develop and maintain accurate workforce forecasts for strategic planning purposes.
  • Analyze data to identify trends, monitor variances, and provide recommendations for improvement.
  • Prepare and maintain workforce dashboards and key performance indicators using high-quality data.
  • Conduct monthly analytical reviews of forecasting, comparing results to prior projections.
  • Develop and maintain standard reporting and analysis to support operational decisions.
  • Ensure adherence to the GEICO Code of Conduct, company policies, and operating principles.
  • Meet attendance standards at the business location to perform necessary job functions and facilitate interaction with management and coworkers.
Qualifications:
  • Bachelor's degree in finance or a related field.
  • 5-8 years of relevant work experience in a contact center environment, finance, accounting, or a similar field.
  • Proficiency in workforce management software and Microsoft Excel; knowledge of Power BI/SQL is preferred.
  • Strong analytical skills combined with a high level of intellectual curiosity.
  • Proven track record of providing accurate forecasts.
  • Ability to understand, describe, and explain root cause and effect dynamics.
  • Strong communication and influencing skills.
  • Ability to actively engage with operating partners to understand business demand drivers and corresponding impacts on forecasts.
  • Ability to adapt to shifting goals and priorities while delivering results on-time.
  • Creative problem-solving skills.
Benefits:

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental, and Vision Insurance with no waiting period.
  • Paid Vacation, Sick, and Parental Leave.
  • 401(k) Plan.
  • Tuition Reimbursement.
  • Paid Training and Licensures.

GEICO is an equal employment opportunity employer and provides a work environment in which each Associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment.


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