Epicor Operations Specialist

2 weeks ago

Richardson, Texas, United States ComTec Solutions Full time
Job Summary

We are seeking a highly skilled Epicor Operations Consultant to join our Enterprise Systems Group. As a key member of our team, you will be responsible for delivering multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget, and to the agreed scope. You will also provide ongoing client support and be the trusted advisor to clients on system configuration and implementation.

Key Responsibilities
  • Be the trusted advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing, and training.
  • Communicate with customers to determine needs and contribute solution design as well as overall business strategy.
  • Interpret requirements data and identify any gaps between the current state of purchased modules and desired functionality in the future state.
  • Manage project issues and coordinate activities and schedules with both clients and internal team members to resolve in an effective and timely manner.
  • Assist with generating quote specifications and proposal generation.
  • Ability to adhere to project timelines and meet Service Level Agreement goals.
  • Provide support for clients in a help desk capacity and assist in troubleshooting application questions.
  • Provide on-site training and consulting for clients if necessary.
Requirements
  • High level (Intermediate) of proficiency in MS Office and SharePoint.
  • Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, etc.
  • Strong written and verbal communication skills.
  • Pleasant and professional demeanor in all client and internal communications.
  • Ability to multi-task.
  • Intellectually resourceful with sound judgment and effective decision-making abilities.
  • Independent worker and able to work effectively on daily tasks without direct supervision.
  • Strong organization skills and ability to operate efficiently throughout daily tasks.
  • Minimum 5 years' experience in a manufacturing environment with solid exposure to an ERP software.
  • Understanding of Manufacturing Operations.
  • Proven success in ERP software project implementation and deployment across multi-business verticals.
Work Environment/Physical Demands
  • Use of computer and office equipment.
  • Ability to remain calm in stressful situations.
  • Performs all administrative functions expected at this level.
Benefits
  • Competitive salary.
  • Relaxed Company Culture.
  • Value Recognition and Rewards.
  • 9 paid holidays.
  • Generous Vacation Allowance.
  • Health/Dental/Vision Insurance.
  • Life Insurance and LT/ST Disability.
  • Birthday Paid time off.
  • Company 401K.
  • Company laptop & Cell Phone.
  • Team Outings & Events.
  • Weekly Company Meals.
  • Flexible Work/Life Balance Valued.

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