Telecommunications Support Engineer

3 weeks ago


Chicago, Illinois, United States Zentro Full time

Are you passionate about delivering exceptional customer service and resolving complex technical issues? Do you have experience with Fixed Wireless and network operations?

About the Role

We are seeking a Telecommunications Support Engineer to join our team at Zentro. This role will be responsible for providing technical support and troubleshooting services to our customers and internal teams.

  • Main Responsibilities:
  • Monitor, maintain, configure and troubleshoot fixed wireless backbone
  • Monitor, maintain, configure, and troubleshoot switching, routing and associated network equipment.
  • Perform fault analysis, isolation and remediation in switching, digital, optical, and other technologies.
  • Interface with customers, engineers, vendors and technicians to resolve trouble reports.
  • Provide technical assistance for service partners and field technicians during service impacting network events.
Requirements

To be considered for this position, you must have a college degree or 2+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.

  • Required Qualifications:
  • College degree and/or 2+ years equivalent related Fixed Wireless, Network Operations, or equivalent technical experience.
  • Must have a valid driver's license
  • Excellent oral and written communication skills, with an eagerness to provide outstanding customer service to internal and external clients.
  • Strong problem-solving skills.
  • Strong computer skills in a Windows PC/Server LAN environment.
  • Thorough understanding of TCP/IP routing and protocols (BGP, OSPF, subnetting).
  • Strong knowledge of Layer2 network protocols (STP, VLANs, Ethernet, LACP).
  • Experience with programming and/or scripting in a network environment is preferred.

This is a fantastic opportunity to join a dynamic and growing company, with a salary up to $45,000 depending on experience and skillset, as well as excellent benefits and opportunities for growth.



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