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Retail Sales Representative

2 months ago

Thornton, Colorado, United States Forever 21 Full time

Job Overview:

The Retail Sales Representative role at Forever 21 is essential in delivering outstanding customer service and driving sales growth for the brand. In this position, you will play a vital role in fostering a friendly environment, assisting shoppers with their inquiries, and advocating brand initiatives to boost customer loyalty. Your enthusiastic demeanor and dedication to enhancing the customer journey will be key to thriving in this position.

Key Responsibilities:

  • Foster a friendly atmosphere for shoppers
  • Address customer inquiries promptly
  • Proactively improve the customer experience
  • Guide customers in finding and selecting products
  • Engage customers through effective selling techniques
  • Promote ongoing sales and brand initiatives
  • Adhere to the Company's Customer FIRST model
  • Accurately process sales transactions
  • Handle returns and exchanges in accordance with company policies
  • Uphold visual merchandising standards in the store
  • Assist with store recovery and opening/closing duties
  • Comply with company policies and procedures
  • Provide constructive feedback to enhance store operations
  • Adapt to a dynamic work environment
  • Support various departments as needed
  • Establish standards to enhance customer satisfaction

Qualifications:

  • Preferred minimum of 1 year of experience in retail sales
  • Strong communication and organizational abilities
  • Excellent interpersonal skills
  • Willingness to work a flexible schedule
  • Physically capable of standing, walking, lifting, and performing various tasks

Benefits:

Forever 21 provides a competitive hourly wage of $14.42, along with benefits including a 401(k) plan, overtime compensation, flexible scheduling, paid time off, and an employee discount program. We are committed to fostering a diverse and inclusive workplace free from discrimination and harassment.