Operational Manager

2 days ago


Brunswick, Georgia, United States Wallenius Wilhelmsen Full time
Lead Customer Care Coordinator Position

We are seeking an experienced Administrative Supervisor to lead our customer care coordinators and dispatchers in providing exceptional service to our customers.

This key role is responsible for ensuring the smooth flow of accurate information between operations, finance, manufacturers, and customers. The successful candidate will have a strong background in marine terminal tariff processes and be familiar with state and federal regulations.

Main Responsibilities:
  • Team Leadership: Lead the team of customer care coordinators and dispatchers in day-to-day operations, providing guidance and support as needed.
  • Tariff Management: Be responsible for the terminal tariff, ensuring all updates are compliant with state and federal regulations.
  • Customer Service: Ensure all customer expectations and requirements are addressed promptly, providing accurate and complete shipment information as detailed by the terminal operating system.
  • Cargo Clearance: Verify cargo clearance and troubleshoot any issues that arise within the team.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of team members.
Requirements:
  • Leadership Experience: Proven supervisory and management experience in a similar role.
  • Marine Terminal Knowledge: Prior knowledge and experience in marine terminal and vessel operations.
  • Computer Skills: Extensive computer and systems skills, including Windows Outlook, Teams, Excel, and Word.
  • Problem-Solving: Strong problem-solving, decision-making, and negotiation skills with customers.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
About the Opportunity:

This is an exciting opportunity to join a dynamic team and contribute to the success of our company. We offer a competitive salary and benefits package, including medical, dental, vision, and 401k match.

The estimated salary range for this position is $85,000 - 110,000 per year, depending on experience.



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