Retail Operations Manager

2 days ago


Brunswick, Georgia, United States Community Choice Financial Family of Brands Full time
About TitleBucks
TitleBucks is one of America's largest consumer lending companies providing vehicle title-secured loans/pawns, in-store personal loans, and facilitates online personal loans.

We have helped hundreds of thousands of people with getting the cash they need since opening our doors more than 10 years ago.

As a leader in our industry, we are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.

Job Description
The Store Manager is responsible for assisting in managing overall store performance by overseeing account management and recovery processes while providing an unmatched positive customer service experience.

This role will work daily to set an example and become a key contributor in achieving the store's success. The team will be assisted in growing their skills through ongoing and comprehensive training and development programs provided by the company.

The ideal candidate should develop strong relationships with customers to build new business, maintain store profitability, and further brand loyalty and recognition.

The successful Store Manager will grow their store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.

Responsibilities:
• Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
• Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Coach and develop Team Members and assist with employee management and training in order to maximize the team's potential.
• Assist in managing overall store performance by meeting Key Performance Indicators (KPIs) and tracking, analyzing, and training Team Members on various performance reports.
• Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
• Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts. Partner with vendors on auctions, vehicle sales, and moving consignment.
• Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Assist in running the store and day-to-day operations in the absence of the General Manager.
• Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Requirements:
A minimum estimated salary of $65,000 - $80,000 per year.

To be considered for this role, you must possess a High School Diploma or equivalent, a minimum one year of experience and proven success in a key holder, supervisory, or leadership role, and at least two years of experience in customer service, sales, or retail.

You should also have excellent verbal and written communication skills, the ability to work phone, Point of Sale, Microsoft Office, and other systems, and a valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).

Bilingual English/Spanish is a plus and may be required for certain locations.

Benefits:
We offer a comprehensive new hire training program, access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development, performance-based career advancement, Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications.

We provide multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options, traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program, Company-Sponsored Life and AD&D Insurance, voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance, paid Time Off (accrue 12 days per calendar year plus additional days for each year of service after the first year of employment), and a diverse culture and inclusive environment.



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