IT Service Desk Manager
4 days ago
At ValidaTek, we are seeking a skilled Service Desk Manager to join our team of technical experts. As a Service Desk Manager, you will play a critical role in ensuring the smooth operation of our IT services, providing exceptional support to our customers, and driving continuous process improvement.
Key Responsibilities
- Manage and optimize incident and problem management processes to minimize the impact on business operations.
- Detect, classify, and analyze recurring incidents as problems, conducting root cause analysis and problem review sessions with stakeholders.
- Plan and coordinate incident and problem management activities, ensuring timely and effective resolution.
- Act as a primary point of contact for major incidents, managing client relationships and expectations.
- Collaborate with the team to implement and enhance ITIL processes and procedures.
Requirements
- 6+ years of experience in service desk management, technical support, and IT operations.
- Strong technical knowledge and skills in incident and problem management.
- Excellent communication and interpersonal skills, with the ability to work with senior government personnel.
- Ability to pass a federal background investigation.
About ValidaTek
ValidaTek is a leading provider of IT services to federal civilian and defense agencies. We are committed to delivering high-quality solutions that meet the evolving needs of our customers.
-
Service Desk Manager
2 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob SummaryValidaTek is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for managing and optimizing the processes to restore normal service operation as quickly as possible to minimize the impact to business operations.Key ResponsibilitiesManage Incident and Problem life cycle, including...
-
Service Desk Manager
2 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob SummaryAs a Service Desk Manager at ValidaTek, you will be responsible for managing and optimizing the processes to restore normal service operation as quickly as possible to minimize the impact to business operations. This includes detecting, correlating, and classifying recurring Incidents as problems, conducting root cause analysis and problem review...
-
IT Service Management Lead
3 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: IT Service Management LeadWe are seeking a highly skilled IT Service Management Lead to support a critical Department of Homeland Security (DHS) program. The IT Service Management Lead will oversee the implementation, governance, and continuous improvement of IT service management processes, ensuring alignment with ITIL best practices and DHS...
-
Help Desk Specialist
3 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: Help Desk SpecialistValidaTek is seeking a skilled Help Desk Specialist to join our team at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide technical support to end-users, troubleshoot issues, and maintain accurate records of software and...
-
Help Desk Specialist
3 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: Help Desk SpecialistValidaTek is seeking a skilled Help Desk Specialist to join our team at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM.Job SummaryWe are looking for a highly motivated and detail-oriented individual to provide technical support to end-users, troubleshoot software and hardware issues, and maintain accurate...
-
Help Desk Specialist I
3 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: Help Desk Specialist IValidaTek is seeking a highly skilled Help Desk Specialist I to join our team in Artesia, NM. As a Help Desk Specialist I, you will be responsible for providing technical support to end-users, troubleshooting software and hardware issues, and maintaining accurate records of software/hardware installation and...
-
Help Desk Specialist II
3 weeks ago
Brunswick, Georgia, United States ASG Full timeJob Title: Help Desk Specialist IIWe are seeking a highly skilled Help Desk Specialist II to join our team at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA.Job Summary:This is a full-time position that requires excellent problem-solving skills, analytical abilities, and excellent written and verbal communication skills. The successful...
-
Help Desk Specialist III
3 weeks ago
Brunswick, Georgia, United States ASG Full timeAbout ASGAbacus Solutions Group (ASG) is a company built on shared core values: being difference-makers, passionate about serving, working hard with integrity, and doing the right thing. We're a team of dedicated professionals who strive to make a positive impact in our community.Job OverviewWe're seeking a Help Desk Specialist Level III to join our team at...
-
Help Desk Specialist III
3 weeks ago
Brunswick, Georgia, United States ASG Full timeJob Type: Full-timeDescription:At Abacus Solutions Group, we're built on our shared core values: being difference-makers, passionate about serving, and working hard with integrity. We're seeking a Help Desk Specialist III to join our team at the Federal Law Enforcement Training Center in Glynco, GA. In this role, you'll work with a diverse team to provide IT...
-
Help Desk Specialist Level II
2 weeks ago
Brunswick, Georgia, United States ASG Full timeJob Overview:We're seeking a Help Desk Specialist Level II to join our team at the Federal Law Enforcement Training Center in Glynco, GA.This role involves working with a diverse team to provide IT operations and support to the Federal Law Enforcement Training Agency, which trains law enforcement professionals from over 90 different agencies.Responsibilities...
-
Program Manager
2 weeks ago
Brunswick, Georgia, United States Integral Federal, Inc Full timeJob SummaryIntegral Federal, Inc is seeking a highly skilled Program Manager to lead our technical team in delivering exceptional results. As a key member of our organization, you will be responsible for overseeing the daily operations of the technical team, ensuring timely implementation of technical solutions, and performing enterprise-wide integration...
-
IT Service Management Lead
3 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: IT Service Management LeadValidaTek is seeking an experienced IT Service Management Lead to support a critical Department of Homeland Security (DHS) program. The successful candidate will oversee the implementation, governance, and continuous improvement of IT service management processes, ensuring alignment with ITIL best practices and DHS...
-
Warehouse Operations Manager
2 weeks ago
Brunswick, Georgia, United States United Parcel Service Inc. Full timeAt United Parcel Service Inc., we are seeking a skilled and dedicated individual to fill the role of Warehouse Operations Manager. This position is responsible for supervising, training, and developing workgroups to ensure safety, production, and attendance standards are met.Key Responsibilities:Develop and maintain good working relationships with employees,...
-
Senior Financial Services Manager
2 weeks ago
Brunswick, Georgia, United States Five Star Credit Union Full timeThe Financial Center Manager role is a key position in the success of Five Star Credit Union in the local communities we serve.Through leadership and modeling the culture and purpose of Five Star Credit Union to staff, this role creates and fosters an environment where the team embodies and lives our purpose of brightening the financial future of the...
-
IT Service Management Business Analyst
4 weeks ago
Brunswick, Georgia, United States ValidaTek Full timeJob Title: ITSM Business AnalystValidaTek is seeking an ITSM Business Analyst to join our FLETC team in Glynco, GA. As an ITSM Business Analyst, you will play a critical role in supporting the design, deployment, and operation of IT infrastructure processes.Key Responsibilities:Assist in the deployment and transformation of IT infrastructure processes and...
-
Clinical Manager for Home Health Services
2 weeks ago
Brunswick, Georgia, United States CenterWell Home Health Full timeJob Summary:CenterWell Home Health is seeking a skilled Clinical Manager to oversee direct care patient services and lead clinical operations initiatives in a home health setting.Key Responsibilities:Develop and implement clinical operations plans for a specific location.Manage caregiver assignments and coordinate communication between team members,...
-
Microsoft Certified Technology Specialist
3 weeks ago
Brunswick, Georgia, United States Edgewater Federal Solutions Full timeJob Summary:Edgewater Federal Solutions is seeking a Microsoft Certified Technology Specialist (SCCM) to provide support to the FLETC Enterprise IT Support Services contract located at FLETC Headquarters in Glynco, GA. Key Responsibilities:Administer and deploy System Center Configuration ManagerCoordinate and operate the FLETC enterprise IT Service...
-
Microsoft Certified Technology Specialist
3 weeks ago
Brunswick, Georgia, United States Edgewater Federal Solutions Full timeJob Summary:Edgewater Federal Solutions is seeking a Microsoft Certified Technology Specialist to provide support to the FLETC Enterprise IT Support Services contract located at FLETC Headquarters in Glynco, GA.Key Responsibilities:Administer and deploy System Center Configuration ManagerCoordinate and operate the FLETC enterprise IT Service DeskInstall,...
-
Service Technician
3 weeks ago
Brunswick, Georgia, United States Dobbs Equipment Full timeJob SummaryWe are seeking a skilled Service Technician to join our team at Dobbs Equipment. As a Service Technician, you will be responsible for the repair, diagnosis, and maintenance of customer and company heavy equipment and components.The ideal candidate will have a strong understanding of industrial equipment maintenance and operation, as well as the...
-
Service Advisor
4 weeks ago
Brunswick, Georgia, United States Lou Sobh Kia of Brunswick Full timeInternal Service AdvisorWe are seeking a highly motivated and organized individual to join our team as an Internal Service Advisor. As a key member of our service department, you will play a crucial role in ensuring the smooth flow of new and used cars through our facility.Responsibilities:Scheduling Appointments: Coordinate with customers to schedule...