Automotive Store Operations Director

19 hours ago


Champaign, Illinois, United States Monro, Inc. Full time

Job Summary: We are seeking an experienced Automotive Store Manager to join our team at Monro, Inc. As a key member of our leadership team, you will be responsible for providing daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager.

The ideal candidate will have a proven track record of managing, driving, and delivering financial results while controlling costs. They will be able to influence and motivate a team to achieve set goals and objectives, while also possessing excellent verbal and written communication skills.

Key Responsibilities:

  • Develop sales and technical teammates to produce a consistent 5-star Guest experience.
  • Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
  • Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
  • Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
  • Provide direction and oversight to other technicians and assist where needed with services/repairs.
  • Ensure the store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
  • Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
  • Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
  • Audit courtesy inspections performed by teammates.
  • Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
  • Schedule guest appointments and assign teammates according to their skill level for and timely completion of vehicle services/repairs.
  • Achieve Monro's sales goals by properly informing and recommending tire and service products and sales promotions.
  • Attend to all guest needs in areas of sales, service, complaints, and adjustments.
  • Build guest relationships to maximize customer satisfaction, loyalty, and retention.
  • Assist teammates in conveying repair and service needs to guests.
  • Understand and adhere to company policies and procedures, Governmental standards including environment codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
  • Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
  • Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.

Requirements:

  • High School Diploma or equivalent.
  • Demonstrated leadership experience in a retail/sales environment.
  • Proven ability to manage, drive and deliver financial results while controlling costs.
  • Ability to influence and motivate a team to achieve set goals and objectives.
  • Ability to problem solve, manage inventory, merchandising, and customer service.
  • Communications skills to effectively communicate with teammates and guests.
  • Complete all Monro required training with the guidelines and timing provided.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).

Why Join Monro:

At Monro, Inc., we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.



  • Champaign, Illinois, United States Monro, Inc. Full time

    Company OverviewMonro, Inc. is a leading provider of automotive service and tire solutions in the United States.We operate nearly 1,300 auto repair shops and tire dealers across 32 states, serving approximately five million vehicles annually.The company's vision is to be America's trusted leader in auto and tire centers, offering quality maintenance and...


  • Champaign, Illinois, United States Kroger Full time

    Job Overview:Ruler Foods, part of Kroger, is seeking a Shift Store Operations Manager to lead teams in creating an outstanding customer experience. In this role, you will oversee total store operations, assist with merchandising initiatives, and manage labor and supply costs. Our ideal candidate has prior supervisory experience, strong communication skills,...

  • Team Lead

    3 weeks ago


    Champaign, Illinois, United States pOpshelf Full time

    OverviewpOpshelf is a dynamic retail environment that requires strong team leadership to ensure seamless operations. As a Team Lead, you will play a crucial role in assisting customers, maintaining store standards, and driving profitability.SalaryThe estimated annual salary for this position is $55,000-$65,000 based on industry standards and location...


  • Champaign, Illinois, United States WNH Food Service LLC Full time

    Join Our TeamWe are seeking a highly motivated and detail-oriented individual to join our team as a Store Assistant Manager. In this role, you will be responsible for overseeing the daily operations of the store, providing exceptional customer service, and maintaining a high standard of customer satisfaction.ResponsibilitiesStore Operations: You will oversee...

  • Retail Store Leader

    15 hours ago


    Champaign, Illinois, United States Monro Muffler Brake Full time

    About the RoleThe successful candidate will have proven leadership experience in a retail or sales environment, with a track record of managing financial results, controlling costs, and influencing and motivating teams to achieve set goals.This is an excellent opportunity for an ambitious professional to take their career to the next level, working for a...


  • Champaign, Illinois, United States Oak View Group Full time

    About Oak View Group">Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music...

  • Retail Associate

    2 weeks ago


    Champaign, Illinois, United States House of Sport Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Retail Fufillment Associate to join our team at House of Sport, a destination for sports enthusiasts. As a key member of our store team, you will be responsible for creating an exceptional shopping experience for our customers.Job SummaryThis is a full-time position that requires a strong...


  • Champaign, Illinois, United States Schnuck Markets Full time

    Schnuck Markets Job OpportunityJob Description: We are seeking an experienced and motivated Retail Operations Manager to join our team. This is a key role that will oversee the daily operations of one of our retail stores, ensuring seamless execution of all store functions.Key Responsibilities:Manage inventory levels, maintain accurate stock records, and...

  • Retail Store Manager

    16 hours ago


    Champaign, Illinois, United States Cresco Labs Full time

    About the Job\We are seeking an experienced Retail Store Manager to join our team at Cresco Labs. As a key member of our operations team, you will be responsible for leading a high-performing team of retail professionals to deliver exceptional customer experiences and drive sales growth.\The ideal candidate will have a proven track record in retail...


  • Champaign, Illinois, United States Loves Travel Stops & Country Store Full time

    Company OverviewLoves Travel Stops & Country Stores is a family-owned and operated business headquartered in Oklahoma City with over 40,000 team members in North America and Europe. We have been fueling customers' journeys since 1964 through our network of travel stops and convenience stores.SalaryThe estimated salary for this role is around $55,000 -...


  • Champaign, Illinois, United States Monro Muffler Brake Full time

    Job OverviewWe are seeking a skilled Store Manager to join our team at Monro Muffler Brake. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and leading a high-performing team in a fast-paced retail environment.


  • Champaign, Illinois, United States Oak View Group Full time

    Job SummaryWe are seeking an experienced Sports Venue Operations Director to oversee the efficient, professional and profitable operation of our food and beverage services at the University of Illinois account in Champaign, IL. The ideal candidate will have a strong background in contract food service management, with experience in concert and sports...

  • Operations Manager

    7 days ago


    Champaign, Illinois, United States Kroger Full time

    About Our CompanyThe Kroger Company has been a trusted leader in the retail industry for over 130 years. With a strong commitment to quality, customer service, and community involvement, we've become one of the largest grocery retailers in the United States. As an Operations Manager at Kroger, you'll have the opportunity to work with a talented team of...


  • Champaign, Illinois, United States AutoZone Full time

    **About Us**AutoZone is a leading retailer of automotive parts and accessories. We are committed to providing our customers with exceptional service and quality products.We are seeking a highly skilled Delivery Driver to join our team. As a Delivery Driver, you will be responsible for transporting parts to commercial customers in a safe and efficient...


  • Champaign, Illinois, United States Monro Muffler Brake Full time

    Key ResponsibilitiesDevelop and implement sales plans to drive revenue growth and improve customer satisfactionLead and motivate a high-performing team to achieve sales targets and exceed customer expectationsManage day-to-day operations, including inventory management, expense control, and store maintenanceIn return, we offer a competitive salary package,...


  • Champaign, Illinois, United States meijer Full time

    Job Summary: As a Team Lead and Operations Manager, you will oversee daily store operations, supervise team members, and implement strategies to enhance customer service.About the Role:This is an exciting opportunity to join Meijer as an integral part of our retail team.Key Responsibilities:Oversee day-to-day store operations, ensuring seamless execution of...


  • Champaign, Illinois, United States Harvest Market (Niemann) Full time

    Job DescriptionWe are seeking an experienced and skilled Assistant Customer Service Manager to join our team at Harvest Market (Niemann). As a key member of our front-end operations, you will play a crucial role in ensuring exceptional customer service and maintaining a positive store atmosphere.Key Responsibilities:Assist the Customer Service Manager in...


  • Champaign, Illinois, United States UNFI Full time

    Job OverviewAs a Warehouse Supervisor at UNFI's Newell Produce Distribution Center, you will oversee shipping and receiving activities to ensure efficient operations. You will supervise associates and provide excellent customer service to stores serviced through accurate handling of inbound and outbound product.Key Responsibilities:Schedule and supervise...


  • Champaign, Illinois, United States H3 Manufacturing Group, LLC Full time

    Job Description:The Vice President of Manufacturing is a pivotal role within H3 Manufacturing Group, LLC, responsible for driving operational efficiencies and strategic business growth. This position oversees manufacturing operations across multiple facilities, ensuring alignment with customer delivery and quality requirements.Key Responsibilities:Leadership...


  • Champaign, Illinois, United States Oak View Group Full time

    About the RoleWe are seeking a highly skilled Event Management Director to lead our sports and entertainment operations at Oak View Group. As a key member of our team, you will be responsible for overseeing the efficient and profitable operation of our food and beverage services, including concessions, premium areas, and catering operations.The ideal...