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Sports Venue Operations Director

2 months ago

Champaign, Illinois, United States Oak View Group Full time
Job Summary

We are seeking an experienced Sports Venue Operations Director to oversee the efficient, professional and profitable operation of our food and beverage services at the University of Illinois account in Champaign, IL. The ideal candidate will have a strong background in contract food service management, with experience in concert and sports venues.

About Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. We offer an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Responsibilities
- Ensure legal, efficient, professional and profitable operation of the assigned OVG venue
- Generate and review financial reports, including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
- Maintain positive client relationships and establish effective and consistent communication techniques
- Final decision-maker on equipment purchases and leases
- Conflict resolution; last-resort mediation; arbitration and labor negotiations, when applicable
- Ensure compliance with federal, state, local, and company regulations regarding sale of alcohol, OSHA, payroll, employment, and EEO guidelines
- Author, review and amend policies & procedures, as required
- Oversee scheduling and labor allocation
- Analyze ticket sales in relation to anticipating staffing needs, target market demographics; determine and project point-of-sale to guest ratio
- Evaluate recent historical sales and purchasing data for the purpose of identifying purchasing patterns and accurate cost of goods
- Be held accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of foodservice equipment
- Project manage as required
- Program and maintain the point-of-sale system to ensure accurate financial reporting, tracking of accountability, and commodity levels by location
- Directs and assists managers in preparing and attaining future goals
- Provides each manager with the proper direction and follows up on all assignments
- Inspects the operation on a regular basis to ensure that the established quality standards are maintained
- Serves as the lead in developing new concepts and the ability to develop revenue generating opportunities to set the operation apart from others in the industry

Requirements
- MA or MS; BA or BS with business-related major or hospitality preferred
- Minimum 5 years management experience in the contract food service industry, with an emphasis placed on concert and sports venues
- Nationally recognized, advanced food service sanitation training course certification
- Operational management experience as well as technical experience in financial acumen, budgeting, and business operations
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment
- Strong background with a heavy emphasis on premium and catering services
- Ability to make sound business/operations decisions quickly and under pressure
- Ability to speak, read, and write in English
- Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping systems
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Possess a thorough working knowledge of all existing concessions and premium services locations
- Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government
- Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to OVG Hospitality and venue concession and premium services operations
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
- Ability to handle cash accurately and responsibly
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality
- Ability to work independently with little direction
- Experience in a fast paced arena, convention center, ball park or stadium preferred

Benefits
This role offers a competitive salary of $90,000 to $105,000 and is bonus eligible. Benefits include Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays). Relocation assistance is available. This position will remain open until filled.