Ophthalmic Technician

2 weeks ago

Chicago, Illinois, United States Cook County Health and Hospitals Full time
Job Summary

As an Ophthalmic Technician at Cook County Health and Hospitals, you will provide technical guidance and assistance to support the evaluation, treatment, and management of patients receiving eye care. You will use your comprehensive knowledge to train staff on how to handle and use equipment accurately. You will also act as a liaison between the patient and Ophthalmologist, identifying and responding to emergency situations in a professional manner.

Key Responsibilities
  • Review charts and collect medical history, determining the urgency of the condition and initiating appropriate care as necessary.
  • Document collected information into the electronic medical record.
  • Apply drops to anesthetize, dilate, or medicate eyes to prepare the patient for testing.
  • Perform accurate and consistent patient care testing, including applanation tonometry and tono-pen tonometry, refractometry, corneal topography, and keratometry and pachymetry, to test and measure eye function and visual acuity to diagnose and treat eye disorders and disease.
  • Record data results of patient care testing to identify and support the need for specialized care, as deemed appropriate.
  • Provide educational literature and give instructions to patients concerning recommendations for eye care.
  • Design care plans and implement treatment, as directed.
  • Check calibration of equipment and make adjustments.
  • Prepare the necessary equipment and supplies for exams and procedures, cleaning and sterilizing equipment before and after each use.
  • Practice standards of sterile technique and infection control.
  • Maintain inventory of medical and surgical supplies, reordering as necessary to prevent shortages.
  • Train staff by providing technical consultation and guidance to ensure handling and operating equipment is accurate and meets compliance standards.
  • Maintain a high regard for patient confidentiality and HIPAA compliance.
  • Attend all mandatory CCH training sessions and department meetings.
  • Assume responsibility for the maintenance of any necessary licensure/certification through continuing education, conferences, meetings, seminars, etc.
  • Adhere to policies, procedures, quality, and safety standards.
  • Travel to CCH work sites providing patient support.
  • Perform other duties as assigned.

Requirements
  • Current and valid certification as a Certified Ophthalmic Assistant (COA) or a Certified Ophthalmic Technician (COT).
  • Two (2) years of work experience performing ophthalmic services.
  • Ability to work flexible hours, including evenings and weekends.

Preferred Qualifications
  • Previous experience as an Ophthalmic Technician.
  • Bilingual.

Knowledge, Skills, Abilities, and Other Characteristics
  • Comprehensive knowledge of ophthalmic technician skills as outlined by JCAHPO.
  • Knowledge of standard and surgical ophthalmic equipment and supplies in support of providing surgical assistance.
  • Knowledge of procedures and regulations specific to the assessment and care of patients.
  • Knowledge of sterile technique and infection control processes.
  • Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups.
  • Strong customer service and empathy skills.
  • Demonstrates good computer, phone, and typing skills.
  • Demonstrate analytical and organizational, problem-solving, critical thinking, and conflict management/resolution skills.
  • Demonstrate attention to detail, accuracy, and precision.
  • Ability to adhere to department policies and standards utilizing best practices incorporating the use of electronic health record (EHR).
  • Ability to ascertain whether a situation is urgent, emergent, or routine.
  • Ability to prioritize, plan, and organize projects and tasks.
  • Ability to maintain a professional demeanor and composure when challenged.
  • Ability to function autonomously and as a team member in a multidisciplinary team.
  • Ability to train by presenting concepts and demonstrating tasks.
  • Ability to see and hear clearly (including with correction).
  • Ability to tolerate exposure to unpleasant noise, odor, and temperature.
  • Ability to work flexible hours.
  • Must be able to travel to work sites throughout Cook County.
  • This position occasionally requires various types of physical exertion, including but not limited to lifting, pushing, pulling, prolonged standing, operating departmental equipment, and/or other devices as well as exerting light to medium force.

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