Insurance Investigator

4 days ago


Grand Rapids, Michigan, United States Auto-Owners Insurance Full time

About the Role

Auto-Owners Insurance is seeking an experienced and motivated Claims Investigator professional to join our Special Investigation unit. The position requires the following:

  • Becoming familiar with the specialized investigation of claims
  • Meeting with people involved with claims, which may be outside our office environment
  • Increasing role as a trainer/resource for branch associates in the Claims Department
  • Developing and presenting educational materials to claim associates on fraud awareness/investigation

Key Responsibilities

  • Handling conflict in a comfortable manner
  • Field Claim Rep with Auto and Field experience preferred
  • Reading, interpreting, and reacting to documents such as insurance policies, procedures manuals, and legal documents
  • Assembling information, developing opinions, and clearly expressing decisions using sound reasoning and judgment
  • Writing reports and composing correspondence
  • Communicating verbally and in writing, and possessing good problem resolution skills and good interpersonal skills
  • Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents
  • Tactfully and effectively dealing with all types of people
  • Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage
  • Organizing assigned work
  • Maintaining a professional image

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off, including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin, or any factor contrary to federal, state, or local law.



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