Member Solutions Support Representative

2 weeks ago


Midland, Michigan, United States Dow Credit Union Full time
Job Summary

Dow Credit Union is seeking a highly motivated and detail-oriented Member Solutions Support Representative to join our team. As a key member of our collection activity, fraud, and loss mitigation team, you will provide exceptional service to our members, ensuring a positive experience that enhances existing and potential member relationships.

This is a fast-paced and dynamic role that requires strong communication skills, a basic understanding of consumer lending processes, and a passion for providing excellent service. If you are a team player with a strong work ethic and a commitment to excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Contact members by phone or mail to discuss delinquency and recovery efforts
  • Prepare documents for imaging and storage, ensuring accurate and timely processing
  • Assist in processing requests for small claims, probate court claims, and legal action
  • Process recovery payments and account garnishments, ensuring compliance with laws and regulations
  • Support the investigation of fraud claims and potential losses, taking appropriate action to prevent fraud losses and recover funds
Requirements
  • High school diploma or equivalency required
  • Up to six months of member service, collections, lending, or call center experience preferred
  • This position requires onsite working arrangements
About Dow Credit Union

Dow Credit Union is a member-focused financial institution committed to providing exceptional service to our members. We offer a competitive compensation package, including benefits and career development opportunities. If you are a highly motivated individual with a passion for providing excellent service, we encourage you to apply for this exciting opportunity.



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