Contact Center Specialist

1 month ago


Midland, Michigan, United States mfcu Full time
About the Role

We are seeking a highly skilled Contact Center Consultant to join our team at Members First Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.

Key Responsibilities
  • Provide timely and effective resolution to member inquiries and issues
  • Collaborate with team members to achieve sales and service goals
  • Develop and maintain a high level of product knowledge to effectively promote our services
  • Utilize strong communication and interpersonal skills to build relationships with members and colleagues
  • Work collaboratively with the Contact Center Leader to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1-2 years of experience in a customer service or contact center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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