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Financial Assistance Coordinator

2 months ago

Chicago, Illinois, United States Institute For Latino Progress Full time
Job Overview

Position: Income Support Specialist - IDPL (Career Pathways)

Company Overview
Instituto del Progreso Latino is dedicated to empowering Latino(a) immigrants and their families through comprehensive education, training, and employment opportunities that promote active participation in the evolving U.S. society while honoring cultural identity and dignity. Established in 1977, Instituto has evolved into a vital educational hub, assisting over 14,000 families in Chicago annually.

Role Summary

The Income Support Specialist operates under the guidance of the Director of Career Pathways and Income Supports Program. This role is pivotal in providing education, navigation, and case management services to assist low-income, limited English-speaking immigrant community members in accessing a broad spectrum of public benefits and related services. The specialist will evaluate each individual or family to determine their eligibility for public aid benefits and other social services. They will connect participants with relevant agencies, educational institutions, and community-based organizations to ensure they receive the necessary support to address their immediate needs. Follow-up services will be provided to ensure that benefits applied for are received, acting as a liaison with various agencies to resolve individual cases.

Key Responsibilities

  • Conduct intake assessments with community members seeking assistance.
  • Provide navigation support to eligible immigrants and refugees.
  • Perform comprehensive screenings to ascertain eligibility for public benefits, emergency cash assistance, utility services, and rental assistance.
  • Assist applicants in completing applications for various public benefits, including Medicaid, All Kids, SNAP, and other relevant services.
  • Inform participants about available benefits from public and private sources tailored to their specific situations.
  • Offer interpretation services and translate essential documents between English and Spanish.
  • Maintain communication with clients regarding missing documentation necessary for application submissions.
  • Act as a liaison and advocate for participants with relevant agencies, ensuring cases receive the necessary attention.
  • Assist clients with issues related to financial aid, housing, education, and childcare.
  • Facilitate referrals to other critical support services within the community.
  • Keep track of each client's application status and maintain detailed case notes.
  • Document services provided and outcomes in data tracking systems accurately and promptly.
  • Prepare and submit accurate reports to funders on a monthly and quarterly basis.
  • Organize program participant files to ensure compliance with funder policies.
  • Develop and maintain relationships with local benefit agencies and other resource organizations.
  • Stay updated on changes in benefits eligibility guidelines impacting community members.
  • Participate in meetings with funders and stakeholders as required.
  • Engage in team development and organizational activities.
  • Ensure confidentiality of community members' information at all times.
  • Maintain an organized database of program participants.
  • Conduct orientation sessions for the Career Pathways program as needed.
  • Participate in community outreach and maintain a flexible schedule for events and meetings.
  • Travel between various sites to fulfill job responsibilities.
  • Work with diverse individuals to help them access necessary resources.
  • Perform additional duties as assigned by the program supervisor.

Qualifications

  • Bilingual proficiency in Spanish and English is essential for effective communication.
  • An associate degree is preferred, or 2-3 years of experience in a related field.
  • Ability to build trust and rapport with immigrant populations.
  • Strong multitasking abilities and capacity to work under pressure.
  • Dependable and flexible, with the ability to work weekends if necessary.
  • Solution-oriented with a proactive approach to problem-solving.
  • Basic computer skills required; familiarity with Microsoft and Google suites is preferred.
  • Strong customer service and communication skills.
  • Commitment to maintaining confidentiality.
  • Ability to work effectively with individuals from diverse cultural backgrounds.
  • Team-oriented with a strong work ethic and ability to work independently.
  • Excellent time management and organizational skills.
  • Willingness to work some evenings and weekends for outreach events.

This description outlines the general responsibilities and qualifications for this position and is not intended to be an exhaustive list of all duties.