Captain Assistant

5 days ago


Boston, Massachusetts, United States Major Food Group LLC Full time
Job Summary

Major Food Group LLC is seeking a skilled Captain Assistant to join our team at Contessa, a premier dining destination in Boston. As a key member of our service staff, you will be responsible for providing exceptional customer service, ensuring a seamless dining experience, and contributing to the success of our restaurant.

Key Responsibilities
  • Serve patrons with food and beverages in a positive and friendly manner, ensuring a high level of customer satisfaction.
  • Provide information to help food and beverage selections, including recommendations and pairing suggestions.
  • Present ordered choices in a prompt and efficient manner, ensuring timely delivery of food and beverages.
  • Maintain dining ambiance with an enthusiastic attitude, creating a welcoming atmosphere for our guests.
  • Prepare rooms for dining by setting tables, arranging decorations, and ensuring all necessary items are available.
  • Protect the establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
  • Help patrons select food and beverages by suggesting courses, explaining chef's specialties, and answering food preparation questions.
  • Transmit orders to the bar and kitchen by recording patrons' choices and identifying special dietary needs and requests.
  • Keep kitchen staff informed by noting the timing of meal progression.
  • Serve orders by picking up and delivering patrons' choices from the bar and kitchen, and delivering accompaniments and condiments from service bars.
  • Respond to additional patron requirements by inquiring of needs and observing the dining process.
  • Maintain table settings by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
  • Conclude dining experiences by acknowledging the choice of restaurant and inviting patrons to return.
  • Obtain revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to the host, and returning change or credit card and signature slip to patrons.
Benefits

We offer a competitive salary, company-subsidized medical, dental, and vision benefits, a generous dining program, and progressive paid time off. We are committed to the growth and development of our team members, providing opportunities for advancement and professional growth.

Major Food Group LLC is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.


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