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HVAC Technician

2 months ago

College Station, Texas, United States Malek Service Full time
About Malek Service Company

Malek Service Company is a leading provider of home solutions, dedicated to improving the quality of lives in our community. With a 30-year history of excellence, we offer a dynamic work environment, opportunities for growth, and a commitment to our core values: integrity, accountability, discipline, alignment, transparency, and results-oriented.

Job Summary

We are seeking a skilled HVAC Technician to join our team. As an HVAC Technician, you will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning systems in residential settings. This is a challenging and rewarding role that requires strong technical skills, excellent customer service, and the ability to work independently.

Key Responsibilities
  • Perform service, repair, and maintenance tasks on a wide range of HVAC systems, including heating, ventilation, and air conditioning units.
  • Conduct thorough inspections of HVAC systems, diagnose malfunctions, and provide recommendations for repairs or replacements.
  • Communicate with customers to explain system issues, proposed solutions, and associated costs, ensuring transparency and addressing any concerns.
  • Create sales opportunities for senior level technicians or sales team members and promote the company's HVAC products and services to customers.
  • Offer multi-option improvements and solutions to customer concerns.
  • Collaborate with the sales team to identify potential upsell or cross-sell opportunities during service visits and effectively communicate those opportunities to customers.
  • Provide accurate and detailed estimates and quotes for repair or replacement services, ensuring competitive pricing and profitability.
  • Follow up with customers to answer questions, address concerns, and aid with scheduling necessary repairs or installations.
  • Maintain a comprehensive understanding of the company's products, services, and pricing to effectively educate customers and promote value-added solutions.
  • Keep detailed records of service calls, customer interactions, and sales opportunities using appropriate software or CRM systems.
Requirements
  • At least 2 years of HVAC experience, required
  • Active HVAC Technician registration with the State of Texas, preferred
  • EPA Certified, preferred
  • Experience in sales, preferred
  • Maintain a clean driving record & keep a valid driver's license
  • Be absent of drug use.
  • Customer Service/Communication Skills
  • Problem-Solving Skills
  • On-site training and continued education will be provided
Benefits
  • Outstanding Monthly Bonuses
  • Uncapped Sales Commissions
  • Tool Account program
  • IRA / 401K Matching
  • Vacation Pay
  • Holiday Pay
  • Continuing education and development
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability, Cancer & Supplemental Insurance
  • Competitive pay
  • Ability to move up within the company
  • Personal, Professional and Financial Goal focused
  • Year-round work, 40 hours guaranteed
  • Company-provided uniforms, iPad
  • Use of company vehicle with immense brand recognition