Clinical Support Technician

2 weeks ago


Hickory, North Carolina, United States UNC Health Care Full time
Job Summary

We are seeking a highly skilled and compassionate Clinical Support Technician to join our team at UNC Health Care. As a Clinical Support Technician, you will play a vital role in providing exceptional patient care and support to our patients and families.

Key Responsibilities
  • Assist physicians and other healthcare providers with routine examinations and procedures, as well as procurement of equipment and supplies.
  • Critically review patient care documentation, making note of any significant changes in the patient's condition and report to a registered nurse or physician.
  • Provide a variety of clerical tasks, including organizing and prioritizing workload, greeting and directing visitors, researching information as requested by nurses and physicians, reviewing orders for logic and clarity, revising orders as requested by the nurse, answering the telephone/patient call lights, transcribing physician orders, and maintaining medical records.
  • Perform routine quality assurance audits, safety checks, and inventory of supplies.
  • Provide administrative and clerical support, including PI audits and data entry.
  • Provide clinical support assistance, including cleaning the work area, maintaining office equipment, troubleshooting common software and hardware problems, changing linens, checking supply inventory, re-stocking supplies, transporting patients/supplies/specimens, and assisting in the orientation of new employees and students.
  • Provide direct personal care to patients, as outlined in the plan of care, including bathing, dressing, feeding, assisting with ambulation, measuring and recording vital signs, and patient height and weight.
  • May be responsible for specimen collection, skin preps/scrubs, catheter care, capillary blood glucose checks, simple wound care, range of motion exercises, and/or postural drainage.
  • Reinforce routine teaching given to patients by the registered nurse or physician and document patient understanding of instructions.
Requirements
  • High School Diploma or General Education Development (GED)
  • Listed as a Nursing Assistant I by the North Carolina Department of Health and Human Service
  • Basic Life Support (BLS) certification
  • Prefer one (1) year of related experience or training in a healthcare setting, with exposure to patient registration and/or scheduling
  • Require exceptional customer service and organizational skills
  • Must be fluent in verbal and written English language


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