Customer Care Associate

2 weeks ago

Elkridge, Maryland, United States The Supply Room Inc Full time
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Overview

Customer Service Representative

Join our dedicated team and make a difference

ROLE SUMMARY

As a Customer Service Representative, you will play a crucial role in creating exceptional experiences for our clients. Your focus will be on establishing strong connections with customers, addressing their concerns, and delivering outstanding service. A commitment to understanding our products and services, as well as providing tailored recommendations, is essential.

KEY RESPONSIBILITIES
  • Develop and maintain trusting relationships with both internal and external clients through effective communication.
  • Handle customer inquiries, service requests, pricing inquiries, and returns via various communication channels.
  • Identify and resolve product or service issues by determining the root cause, selecting the most effective solution, and ensuring follow-up for complete resolution.
  • Collaborate with the sales team to enhance customer satisfaction and service delivery.
  • Conduct outbound communications to clients regarding their orders and related inquiries.
  • Maintain comprehensive knowledge of all operational systems, tools, and procedures.
  • Identify opportunities to promote additional products and services when appropriate.
  • Engage in continuous training and development within the department and industry.
  • Go above and beyond to connect with customers and address their needs.
  • Perform other duties as assigned.
QUALIFICATIONS & SKILLS

Education:
Associate's degree or equivalent from a two-year college or technical school; or four years of relevant experience and/or training; or a combination of education, training, and experience is preferred but not mandatory.

Experience:
Preferred experience includes:
  • Two years in a customer support or sales role.
Skills:
  • A strong desire to learn and expand knowledge to better serve our clients.
  • Empathetic listener and problem solver, capable of assisting clients in challenging situations.
  • Attention to detail and a customer-centric approach adaptable to various personality types.
  • Professional interaction with clients and colleagues.
  • Exemplify the values of our organization and serve as a role model for the team.
  • Dependable and responsive to client needs.
  • Demonstrate integrity and conscientiousness in all actions.
  • Maintain a positive and proactive attitude.
  • Show flexibility and creativity in problem-solving.
  • Exceptional written and verbal communication abilities.
  • Strong analytical and organizational skills.
  • Ability to manage multiple tasks simultaneously without direct supervision.
  • Capable of working independently or collaboratively within a team.
  • Proficient in Microsoft Office Suite (Outlook, Excel, Word).
About The Supply Room Inc:

The Supply Room Inc. is a leading provider of office products and services, dedicated to supporting our clients with exceptional service. Our team is committed to fostering a positive work environment and ensuring customer satisfaction. We offer a comprehensive benefits package, including paid time off, health insurance, retirement plans, and opportunities for professional development.

Equal Opportunity Employer

The Supply Room Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability, or veteran status.

We maintain a drug-free workplace.

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