Client Experience Associate

6 days ago


Pontiac, Michigan, United States United Wholesale Mortgage Corp.(DBA UWM) Full time

About UWM

United Wholesale Mortgage Corp. (DBA UWM) is a leading provider of mortgage lending solutions, dedicated to making the dream of homeownership possible for thousands of Americans.

Salary:$65,000 - $80,000 per year

Job Description:

We are seeking an experienced Client Experience Associate to join our team. In this role, you will provide elite client experiences while answering all inbound calls promptly and accurately.

Responsibilities:

  • Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
  • Establish and maintain cooperative relationships with internal and external clients
  • Learn and apply a wide variety of information about clients, organization, and services in a complex multi-functioned operation
  • Perform effectively under continuing pressure and with frequent interruption

Requirements:

  • High school diploma or equivalent required
  • Vibrant personality and a desire to be a team player
  • Strong written and verbal communication skills
  • Comfortable working in a high-volume call center environment with 700-900 calls per day
  • Proficient in multiple computer screens and software systems

Benefits:

  • Competitive salary range: $65,000 - $80,000 per year
  • Paid Time Off (PTO) after 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision, and life insurance
  • 401(k) with employer match
  • Mortgage discount and area business discounts
  • Free membership to our fitness center, including exercise classes and sports leagues
  • Wellness area with primary-care physician's office, massage therapist, and hair salon
  • Gourmet cafeteria with homemade breakfast and lunch
  • In-house Starbucks and Dunkin' coffee shop
  • Indoor/outdoor café with Wi-Fi


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