Client Experience Associate
6 days ago
About UWM
United Wholesale Mortgage Corp. (DBA UWM) is a leading provider of mortgage lending solutions, dedicated to making the dream of homeownership possible for thousands of Americans.
Salary:$65,000 - $80,000 per year
Job Description:
We are seeking an experienced Client Experience Associate to join our team. In this role, you will provide elite client experiences while answering all inbound calls promptly and accurately.
Responsibilities:
- Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information
- Establish and maintain cooperative relationships with internal and external clients
- Learn and apply a wide variety of information about clients, organization, and services in a complex multi-functioned operation
- Perform effectively under continuing pressure and with frequent interruption
Requirements:
- High school diploma or equivalent required
- Vibrant personality and a desire to be a team player
- Strong written and verbal communication skills
- Comfortable working in a high-volume call center environment with 700-900 calls per day
- Proficient in multiple computer screens and software systems
Benefits:
- Competitive salary range: $65,000 - $80,000 per year
- Paid Time Off (PTO) after 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical, dental, vision, and life insurance
- 401(k) with employer match
- Mortgage discount and area business discounts
- Free membership to our fitness center, including exercise classes and sports leagues
- Wellness area with primary-care physician's office, massage therapist, and hair salon
- Gourmet cafeteria with homemade breakfast and lunch
- In-house Starbucks and Dunkin' coffee shop
- Indoor/outdoor café with Wi-Fi
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