Field Service Analyst

5 days ago


Wilmington, North Carolina, United States TEKsystems Full time
Job Description

We are seeking a highly skilled Field Service Analyst to join our team at TEKsystems. As a Field Service Analyst, you will be responsible for providing top-notch technical support to our clients, ensuring their systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide onsite incident resolution and address user tickets regarding hardware, software, and networking.
  • Respond to IMAC (install, move, add, change) requests and walk customers through installing applications and computer peripherals.
  • Perform PC Managed refresh, network printer troubleshooting, and customize desktop applications to meet user needs.
  • Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional.

Requirements:

  • Customer-oriented attitude and excellent problem-solving and multitasking skills.
  • 1+ years of IT Support experience, preferably in Desktop Support.
  • Hands-on experience working in a Windows environment and experience troubleshooting hardware and software issues.

What We Offer:

  • Competitive compensation and benefits package.
  • 2 weeks of vacation and 13 paid holidays.
  • Opportunity to work with a great group of people and gain experience working for an industry-leading company.

Work Environment:

Manufacturing setting with a business casual work environment and a collaborative work environment amongst 15 Field Service team members.



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