Member Experience Representative

3 weeks ago


Springfield, Illinois, United States TelComm Credit Union Full time

We are seeking a motivated and customer-focused individual to join our team as a Member Experience Representative. In this role, you will be responsible for delivering exceptional customer service to our members, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide detailed information about our products and services to members
  • Check account balances and status
  • Connect callers with other personnel as needed
Requirements
  • High School Diploma or equivalent required
  • 1-3 years of banking experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills

The estimated salary for this position is $57,750 per year, based on location and experience. Please submit your application if you meet the requirements.



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