Customer Experience Ambassador

3 days ago


Springfield, Illinois, United States Sam's Club Full time
About Us:
Sam's Club is a leading membership-based warehouse club that offers a wide range of products and services to its members. As a Sales Floor Representative, you'll be part of a dynamic team that's dedicated to providing exceptional customer service and creating a positive shopping experience for our members.

Salary Details:
The estimated hourly wage range for this position is between $16.00 and $23.00 per hour, with additional compensation based on factors such as schedule, facility, season, or specific work performed. We offer competitive salaries and benefits to our employees, including opportunities for growth and development within the company.

Job Description:
As a Sales Floor Representative, you'll be responsible for maintaining the cleanliness and organization of the sales floor, ensuring that members see a well-maintained and inviting shopping environment. This includes tasks such as cleaning the parking lot, restrooms, and floors, as well as restocking shelves and processing transactions. You'll also be expected to provide exceptional customer service, responding to member inquiries and resolving any issues that may arise during their shopping experience.

Requirements and Qualifications:
To be successful in this role, you'll need to be comfortable working in a fast-paced environment, adapting quickly to changing situations, and prioritizing member satisfaction above all else. You should also be able to work an entire shift on your feet and work in physically demanding environments. In addition, you'll need to possess excellent communication skills, both written and verbal, and be able to effectively respond to member inquiries and resolve any issues that may arise.

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